Bodyshop Receptionist - Maidwell, United Kingdom - Maidwell ARC Ltd

Description

Automotive experience would be an advantage, but is not essential as fully training will be given


THE MAIN JOB FUNCTION

• Instigate and ensure regular and appropriate communication with customers, keeping the management system up to date.
• Developing and maintaining close working relationships with customer, work providers and suppliers.
• Work with the workshop team to attain realistic due dates for customer vehicle returns and bookings.
• Ensure confirmed dates are communicated to the customer.
• Proactively monitor progress of repair and keeping the customer informed in advance of any changes, delays or improvements.
• Prepare timely, accurate documentation in line with customer and Standard operating requirements including BS1012
• Proactively assist customers with all enquiries, ensuring the resolution of issues is clearly communicated to customers and other interested parties in a timely manner.
• Maintain accurate records in Autosoft and other systems
• Ensure the tidiness of the reception desk to promote the professional image of the company
• Answer customer's questions regarding technical problems in a manner that is easily understood and does not use excessive jargon, or find the appropriate member of staff to do so
• Notify customers promptly of completion of work
• Handle dissatisfied customers calmly and all customer complaints to be brought to the attention of the Bodyshop Manager and formally recorded
• Follow correct procedure when issuing and checking in courtesy cars to customers, ensuring all paperwork is completed correctly and copies of customer's driving licence are obtained (when applicable)
• Promptly prepare and present invoices following completion of work, ensuring all work has been carried out as detailed and charged for and obtain payment in line with company procedures
• Receive and register payments.
• Booking in parts received and managing any returns
• Driving to collect or return customer cars as needed.

Job Types:
Full-time, Part-time


Pay:
£22,300.00-£26,000.00 per year


Expected hours:
No more than 40 per week


Benefits:

• Company pension
• Free parking
• Onsite parking

Schedule:

• Monday to Friday
• No weekends

Education:

• GCSE or equivalent (preferred)

Experience:

• Customer service: 1 year (preferred)
• Administrative experience: 1 year (preferred)

Language:

• English (preferred)

Licence/Certification:

• Driving Licence (preferred)

Work Location:
In person


Reference ID:
Reception

Expected start date: 03/06/2024