Patient Services Administrator - Derby, United Kingdom - Aspiro Healthcare

Aspiro Healthcare

Verified Company

Derby, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Are you looking for a new role in Primary Care or perhaps you are in a similar role and want to expand your skill set? Do you have an interest in our NHS, and can you see yourself supporting patients in primary care? Are you looking for an organisation who is passionate about people
?

If so, then this opportunity may be perfect for you

We are looking for a Clinical Admin Service Advisor to join our fabulous, hard-working, and supportive team at Aspiro Derby.

Our Clinical Admin team play an integral part in patient care, and here at Aspiro, we will give you the tools to thrive and communicate with our patients confidently, starting with our exceptional induction program.

You must have a high level of IT literacy, be emphatic and able to deal with a diverse and demanding workload.

Caring for our patients is top priority and this role is paramount in supporting our patients with long term conditions and ensuring patients attend for routine blood testing.

Our team are based in our Practice at Parkfields Surgery and support the timely and accurate delivery of primary care to patients within Derby.

Job Summary:

The post-holder will undertake administration duties which involve heavy patient contact via the telephone listed below, although not exhaustive, to support the smooth running of the practice.

Responsibilities:

Clinical Administration

QoF:

Support the management and achievement of QoF ensuring QoF targets using an effective LTC monitoring process
Support the Childhood Immunisations programme and achievement working alongside the Nursing team
Support the promotion and utilisation of these services to improve patient care

Enhanced Services:

Support the management and achievement of National and Local Enhanced Services ensuring that targets are met using an effective recall system
Support the promotion and utilisation of these services to improve patient care
Be involved in national campaigns such as vaccinations and cancer screening

PCN DES / IIF:

Support the management and achievement of PCN DES targets ensuring targets are met using effective processes

Recall / report management and monitoring:

Manage the high risk drug monitoring process working alongside the Pharmacy team
Support the management of clinical recalls working alongside the Nursing team
Cytology recalls as per QoF including the management of Open Exeter for Cytology purposes and cytology pathology administration

Patient communications:

SystmOne tasks

Health and Safety
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Using personal security systems within the workplace according to practice guidelines.
Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.
Making effective use of training to update knowledge and skills.
Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.
Reporting potential risks identified.

Equality & Diversity
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognises the importance of people's rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.
Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
Behaving in a manner which is welcoming to and of the individual, is nonjudgmental and respects their circumstances, feelings, priorities and rights.

Confidentiality

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
In the performance of the duties outlined in this job description, the postholder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as confidential
Information relating to patients, carers, colleagues, healthcare workers or the business of the practice may only be divulged to authorised persons, in accordance with practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Administrator - Person Specification

ESSENTIAL / DESIRABLE

Qualifications
GCSE equivalent qualifications (particularly, English and Maths) - Essential

A demonstrable commitment to Continuous Professional Development - Essential

Experience
Experience of working within Primary Care - Desirable

Experience of SystmOne clinical system - Desirable

Knowledge/Skills
E