Customer Support Operator Bmw - Lurgan, United Kingdom - Mitie

Mitie

Verified Company

Lurgan, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Switchboard Operator BMW

Where:
Mitie | 1st Floor, Unit 9 Silverwood Business Park, 70 Silverwood Road, Lurgan, Craigavon, County Armagh, BT66 6SY, UK

When:
We're looking to get the right person in to the team ASAP

Hours:40hrs per week, working 5 shifts between Mon - Sun. Operational hour are Mon - Fri , Sat and/or Sun

Salary:
£10.50 per hour

What is in it for you?

A competitive salary
A friendly and supportive team
Training, career development & progression
Overtime opportunities
A great selection of benefits incl. Access to online GP services, death in service, share options and discounts for shopping, cinema, holidays, etc.
Free onsite parking

About the role:

Managing high levels of incoming calls that require redirected to the relevant department
Answer calls in a professional and efficient manner, demonstrating a high level of customer service
Capture and log call details to track workload and productivity
Ensure correct procedures are adhered to
Work as part of a team to achieve operational expectations
To undertake additional duties in line with management requests as required.
Meet individually set KPIs

About you:

Previous switchboard/call centre experience
Must have good knowledge of Microsoft Office, Outlook, Word, Excel and PowerPoint.
Must have excellent interpersonal skills and be able to work on own initiative and as part of a team.
Ability to work in a fastpaced environment.
Ability to manage workload to meet team deadlines.
A willingness to learn and develop and show high level of commitment and professionalism.

Essential