French Customer Service Advisor Remote Working - Manchester, United Kingdom - Search Consultancy

Search Consultancy

Verified Company

Manchester, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

French Speaking Customer Service Advisor

Remote working from home.
Monday to Friday hours

Start date

April 2023

Are you fluent in French and looking for an exciting new career opportunity?

Exciting opportunity with our market leading Ecommerce client.

This growing client supports it's consumers by the partnership of technology and customer service which enables them to have a positive impact on the customer service journey.

We're looking talented French speakers who are creative big thinkers with small egos to achieve our ambitious plans. Most importantly you will bring strong French customer service experience and an ability to 'wow' the customer.

In return we are offering you a competitive salary of £21,000 which increases to £22,000 after 12 weeks, with a fully remote working position.

Full training and equipment is provided for.

Key Responsibilities:
Taking control of situations and thinking on your feet to make smart decisions in order to resolve customer queries.

Understanding customer's needs so as to be able to deliver the best solution for each of them in line with our key performance indicators

Working independently to find information to exceed customers' expectations and educate yourself

Navigating multiple systems simultaneously in order to update e-records promptly and accurately

Proactively provide support and assistance to colleagues and work together as a team to provide feedback and suggestions to help the company grow & retain its customer base

Maintain confidentiality in receiving and recording payments and reporting any discrepancies regarding information or system faults in line with operational procedure

Requirements:

Fluency in French - Essential

Experience in a contact centre or customer facing role

Demonstrate excellent customer care skills

Willing to go above and beyond to deliver an excellent customer experience

Able to maintain composure when interacting with a diverse range of telephone callers who can become difficult or distressed

Can adapt quickly to changes in products, process and technology

Proven track record of excellent attendance and time-keeping