College Services Officer - Trafford, United Kingdom - UA92 Global

UA92 Global

Verified Company

Trafford, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

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Description

We are currently looking for a College Services Officer to join their busy team in Trafford, Manchester.

The College Services Officer (CSO) is a critical member of the College team in the administration of the key aspects of the student life cycle.

The CSO will assist the Manager of Academic and Support Services in the implementation and delivery of effective student and college services including, student finance, student enrolment and registration, student orientation and airport transfers, student accommodation, welfare support (COMPASS programme), student representative training, student records and compliance.

The CSO will offer support to ensure the prompt payment of fees, commissions and student & sponsor debt. Liaison with students regarding setting up payment plans. Processing of student payments, refund requests, transfers and reconciliations. Ensuring that student records management system accurate reflects the financial status of all students.

Salary:
£23,000-£25,000 per annum

College Services Officer Duties:

Update and maintain compliance and accuracy of our student management system. (Navigate)
Update and maintain accuracy of our student data tracking sheets, highlighting any gaps or discrepancies.
Lead on regular compliance checks, ensuring that we have all required information from students and it is recorded accurately.
Administrate financial processes relating to student fee payments, monitoring and chasing
Administrate processes related to invoicing, royalties and commissions, scholarships and discounts.
Participate in the development and implementation of an effective and enjoyable enrolment and orientation process for students each semester
Assist in the provision of the Compass programme
Our student Pastoral, welfare and support Programme.
Be a key contact for Navitas requests for the college.
Support student academic appeal and complaints processes by collecting relevant documentation and arranging meetings as necessary
Develop and enhance our offer to students in terms of services that we offer eg. Airport Pickups, accommodation
Develop and maintain a broad understanding of the College's pathway provision to underpin student management decisions made as a College team
Demonstrate a knowledge and understanding of UA92 and its degree schemes to provide basic advice to students
Maintain confidentiality at all times regarding college information and student files
Carry out duties as may be required by the Manager of Academic and Support Services
Support the administration of all College Committees and Boards inclusive of the production of timely and accurate minutes.

College Services Officer Requirements:

UG Degree or 2 years relevant work experience
Experience of working with data systems
Experience of working with and meeting the needs of varied stakeholders
Good understanding of the importance of file management (including electronic files)
Excellent verbal and written English language communication skills
Possess good data analysis and presentation skills
Excellent administrative skills
Strong understanding of financial and account management processes
The ability to maintain information to a high standard of accuracy and completeness.
Have the ability to communicate with and collaborate with people from a diverse range of cultural, educational and professional backgrounds
The ability to work as part of a team, demonstrating flexibility, commitment to achieving challenging tasks and a strong team ethos
Good time management, with the ability to prioritise duties, and seek clarification and guidance from others when faced with competing responsibilities
Demonstrate sound knowledge of equal opportunity, equity and workplace health and safety principles
Possess a "can do" attitude and demonstrate a commitment to selfimprovement

Desirable:

UG Degree in Business, Accounting, Finance, or similar
Experience of working in an International education or further/higher education setting
Customer service training
Project management qualification
The ability to use project management tools and techniques
Possess knowledge and understanding of the Home Office regulations