File Handler Assistant - Bolton, United Kingdom - Keoghs

Keoghs

Verified Company

Bolton, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

The File Handler Assistant role involves undertaking agreed delegated actions in case strategies in order to achieve the best possible outcome in cases.

A File Handler Assistant will not have ownership of any of their own cases, they will be responsible for carrying out individual file handling tasks on cases for and in support of the File Handlers.

The role will encompass procedural drafting and compliance, investigations and evidential reviews. A File Handler Assistant is expected to own each task delegated to them from start to finish.

The role requires attention to detail and to ensure the case files run pro-actively in order to assist the File Handlers' strategic decision making.

There will be exposure to several types of fraud work consisting of the following types of claim:

Bogus Passenger
Staged/Contrived
Fraudulent Exaggeration
Induced accidents
Low Speed Impact
Late Notification Claims
Credit Hire Fraud
MIB Claims
Organised Crime

Key Accountabilities

Key Accountabilities

The work handled by the File Handler Assistant will be determined by the caseload of the File Handlers that they are aligned with, these include but are not limited to:
Litigation

Procedural drafting
Costs Schedules

Investigations

Evidential reviews and assessments
Liaising with policyholders and witnesses
Proofing of key witnesses
Working with counsel
Instructing experts internal and/or external suppliers

Resolution

Negotiation of third party costs in accordance with the CPR
Drafting of appropriate settlement documentation

On occasion, and in order to develop technical progression, the File Handler Assistant will be encouraged to assist the File Handler by carrying out strategic reviews of cases.

Responsibilities in case management include:
Client Excellence

Assisting on files in accordance with agreed client guidelines
Ensuring maximum client satisfaction on each case

Technical excellence

Liaising with all appropriate involvements on the case in order to carry out agreed investigations to meet the set strategy
Ensures all file and investigative deadlines are complied with
Dealing, and achieving, the best result with litigation, ensuring full compliance with the court timetable
Dealing proactively and achieving the best results with the case investigations from receipt until point of resolution
Timely and accurate maintenance of all Case Management Systems from opening to closure
Adherence to file management policies
Ensure compliance with the SRA Standards & Regulations

Financial Excellence

Be commercially aware, by working in an efficient and effective manner, where working within a fixed fee price
Commercial awareness so as to retain profitability
Achieve financial targets
Ensure timely and accurate billing

Cultural Excellence

Adhere to the Keoghs Values

Working Hours
35 hours per week
Monday - Friday 9am - 5pm with 1 unpaid hour for lunch.
Primary location for this role is Parklands, Bolton office

Experience, Skills and Qualifications

Essential Skills and Attributes
Established interest in law either through further education (e.g. LPC or ILEX) or experience within a process driven legal environment
Experience of drafting court documents and understanding of processes
Good telephone and communication skills with people at all levels inside and outside the business
An ability to organise and prioritise tasks using initiative
Calm under pressure with the ability to reprioritise and delegate effectively when required
An ability to analyse evidence
Good Literacy and IT skills
Good team worker with the flexibility to do what is required to get a result and ensure client service levels are met
Ability to work effectively within the Keoghs Shared Behaviour framework

Required Soft Skills: