Care Navigator - Sheffield, United Kingdom - Woodhouse Health Centre

Woodhouse Health Centre
Woodhouse Health Centre
Verified Company
Sheffield, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
Woodhouse

Health Centre Job Description Receptionist Job Title:
Receptionist Responsible to: Senior Receptionist / Practice Manager Responsible for: N/A

Job Purpose:

To ensure that the reception area of the Practice runs smoothly, provides a high level of service to patients, doctors, nurses and other members of the Practice team Duties and Responsibilities Telephone Duties 1.

Care Navigating patients to the right clinician 2. |Dealing with queries from Pharmacies 3. Giving out results 4.

Ambulance transport bookings including emergencies 5. Home visit requests 6. Deal with general enquiries and complaints 7. Contacting patients and all NHS staff Reception Duties 8.

Taking Registration forms off patients and checking they are accurately filled in and checked by the Manager 9. Greet and direct patients and visitors 10. Monitor reception and waiting room areas including making patients aware of late running surgeries 11. Making appointments as a care navigator and directing to right clinician on the front desk 12.

Opening and dating post and distributing to the right dept 13. Ensure outstanding queries are explained and handed over to next shift, as necessary 14. Respond to needs of doctors and nurses during surgery 15 Processing patient request for on

Input and extract information from Practice computer system 24. Always observe health and safety guidelines 25 General housekeeping (e.g.

, keeping reception and waiting areas tidy) 26 Admin duties to include processing tasks, accuRx system, and allocation of blood tests to GPs bloods to GPs and processing the acute and med review list 27 Any tasks allocation by your line Manager or the Practice Manager Prepared by:
Suzanne Wheat Reception Manager 20th March 2024
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