People Administrator - Cheltenham, United Kingdom - Superdry
Description
The RoleThis role is integral to the success of our People department, working within our People Operations team.
Working with a variety of systems, you will get involved in all things administration for our people, across numerous countries, making sure the Payroll teams have the information they need to pay our people accurately and on time.
You'll understand the impact and importance of ensuring we think of our internal customers first and hold the correct data for our people at all times.
Being the first line response to queries from our people, you will have the knowledge and enthusiasm to deal with anything that comes in, in a timely way.
You'll be part of a busy, supportive team that works hard but has fun along the way, with lots of opportunity to develop your potential.
We're happy to talk flexible working and consider things like reduced/condensed hours and job shares to support you balancing work/home life.
You Will
People Lifecycle Administration
Maintain our HR Information System (HRIS) and process all changes through the people lifecycle - starters, movers, changes and leavers, across different geographical locations.
Be conscious of all the payroll deadlines we are working to and ensure the payroll team/provider are clear about any payroll changes they need to process
Manage Family Leave cases (maternity, paternity, adoption, shared parental leave) for the UK; ensuring our people are well informed from start to finish and Payroll have all the information they need to pay correctly
Handle the administration of UK and US People benefits; logging and updating data with third party providers
Respond to reference requests for previous employees and tenancy agreements
Produce and share weekly reports to meet the needs of the business, including sharing probation end dates with managers and chasing right to work requirements.
System and data management
Maintain organisation structure charts in line with administration processing to ensure they always reflect accurate information and can be used throughout the business at any time.
Responsible for the maintenance of the electronic employee files in line with GDPR compliance, ensuring that documents are stored and named correctly and always accessible.
First Response
Provide great customer service to our people through answering the central People line, welcoming visitors and directing queries to the right place so they are resolved quickly.
Be the first point of contact for International and UK Retail and Head Office teams; supporting them with initial 'employee relations' queries so they can resolve or escalate their issues.
Ensure our incoming post is actioned and/or redirected appropriately
Continuous improvement
Maintain templates and 'how to' guides to ensure all our People processes are clear, efficient and up to date.
Share ideas and make suggestions for improvements across all processes within the People Operations team
Complete secondary audits of data within the HRIS system to support with data accuracy and internal/external audit requirements.
Support the wider People team with general administration and various projects to meet the needs of the business.
You Are
Happy to use and quickly learn Microsoft Office - Teams, Word, Excel, Outlook and PowerPoint
Capable of managing a high volume of work at pace - keeping calm under pressure and errors to a minimum
Able to take responsibility and ownership for your workload - being proactive and confident to use your own initiative
Organised and able to correctly prioritise your workload to meet tight deadlines
Conscientious about getting the detail right first time
Curious and inquisitive to find out the how and why behind the activity you're working on
Able to understand the importance of data protection and confidentiality
Working for Superdry has never been so rewarding
25 days annual leave, plus bank holidays, we also offer a holiday buying scheme
An additional day off to celebrate your Birthday
Family is massively important to us, so we have a broad range of family-friendly working policies in place, including enhanced maternity, paternity, and adoption leave
Company Pension scheme
All employees are covered by our Life Assurance policy whilst working at Superdry. We feel it's important to offer protection for your family and loved ones in such a situatio
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