Medical Receptionist - Castleford, United Kingdom - Castleford Medical Practice

Description

JOB TITLE:
Receptionist




REPORTS TO:
Practice Manager




HOURS:
Negotiable

Job summary
The post holder will be responsible for providing effective and efficient reception support to the practice. The role will require a high degree of organisational skills and excellent working knowledge of administrative systems.

The post holder will be required to work as part of a team and to cover during periods of staff absence at both Castleford Medical Practice and Patience Lane Surgery.

Job responsibilities

• Answering the practice telephones in a timely manner.
• Booking appointments for patients with the appropriate clinician.
• Receive patients who are attending for appointments and ensure their details, including address and telephone numbers, are up to date.
• Checking the online consultation system daily and responding as appropriate.
• Process prescription requests.
• Look into and respond to patient queries.
• Book hospital transport for patients who meet the transport booking criteria.
• General admin duties such as culling and tagging, filing, scanning, and photocopying as required.
• Ensure the reception area is adequately stocked up with new patient packs, appointment cards, and any other appropriate forms.
• Ensure new patient registration forms are completed correctly and added onto the clinical system in a timely manner.
• Receive and dispatch incoming mail and ensure outgoing mail is taken to the post office daily.
• Undertake task requests from the GPs on the clinical system.
• Book interpreters for nonEnglish speaking and sign language patients using the commissioned interpreting service.
• Ensure samples provided by patients are tested by the clinical team and/or sent to the pathology lab after both morning and afternoon clinics.
• Ensure the reception opening and closing procedure is adhered to daily.

This job description is not exhaustive, and the post-holder may be required to undertake other duties commensurate with the level of the post.

Confidentiality

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters.

They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers.

They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data


Health & safety
The post-holder will assist in promoting and maintaining their own and others' health, safety and security as defined in the practice Health & Safety policy, the practice Health & Safety manual, and the practice Infection Control policy and published procedures


This will include:

• Using personal security systems within the workplace according to practice guidelines.
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.
• Making effective use of training to update knowledge and skills.
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.
• Actively reporting of health and safety hazards and infection hazards immediately when recognised.
• Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holder's role.
• Undertaking periodic infection control training (minimum annually).
• Reporting potential risks identified.

Equality and diversity
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognises the importance of people's rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
• Behaving in a manner which is welcoming to and of the individual, is nonjudgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional development
The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
• Taking re