Post Completion - Swansea, United Kingdom - Dezrezlegal

Dezrezlegal

Verified Company

Swansea, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Title:

Post Completion & Service Support Executive

Department:

Dezrezlegal

Location:
Swansea, SA1. Combination of office and home working once training has been provided.

Term:
Permanent

Salary:
£21,000 per annum

A bit about us:

Dezrezlegal are an independent legal firm who help people buy, sell and remortgage homes across England and Wales.

We market both directly to members of the public and via referral relationships with industry professionals and panels to generate growth.

We're looking for the right person to join our close-knit team, representing our business and providing excellent support to our industry partners, customers, and teams.

Main Purpose of the Role:

The Post Completion & Service Support Executive will be responsible for:

Post completion processes and client queries
Archiving files
Successfully onboarding newly instructed clients
Proving overflow capacity for incoming calls
Issuing draft contracts on residential conveyancing sale files
Administering incoming and outgoing mail
Filing documents

Full training will be provided however experience of Post Completion work in a residential conveyancing environment is essential. The role is dependent on the ability to establish relationships quickly, manage expectations, and contribute positively to our team.

Our Post Completion and Service Support Executives must be focussed on meeting the needs of our customers and have a drive and hunger to deliver the highest level of customer service.

Key Responsibilities:

To always provide the highest level of customer care to clients and industry partners.

To undertake Post Completion tasks

To include:
AP1s and Requisitions

Administer the TID process on all completed files

Manage OS1s & OS2s

Update Lender Exchange & LMS Conveyancer Zone

Chase return of Notices, Share Certificates and Certificates of Compliance Post Completion

Manage retentions

Assist with Post Completion queries and issues

Archiving files.

To have a working understanding of the conveyancing process to assist customers with basic queries.

To provide service support to the wider team

To include:
Overflow capacity for incoming calls

b) To process incoming and outgoing mail

c) To file documents in line with the company document retention policy.

To successfully onboard newly instructed clients

To include:
Process incoming initial documentation

To process client payments over the phone

To process the memorandum of sale

To issue draft contracts and associated documentation

To transfer responsibility for files to the live team in a timely manner.

To participate in the generation of ideas for the improvement of the service

To maintain accurate and up to date records on our bespoke internal case management system at all times for the benefit of all parties and team members.

PERSON SPECIFICATION

Job Title:

Post Completion & Service Support Executive

Department:

Dezrezlegal

Criteria required for the role.

Educational Qualifications

Essential