Customer Service Advisor - Stafford, United Kingdom - Reed Business Support

Reed Business Support
Reed Business Support
Verified Company
Stafford, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

My client is Manufactures of recreational and mobility homes have a opportunity to join themas a CUSTOMER SERVICE ADVISOR on a permanent basis.


  • Working hours Monday to Friday 8am to 5pmwith a 1 hour lunch as well as rotated Saturday working until 12pm (very other week)
  • Salary £25K plus bonus
  • Holiday and pension plan
Daily duties

  • Taking ownership of the customer and their vehicle from point of sale throughout its life to include aftersales and warranty.
  • To understand work instructions from the Aftersales Manager / Operations Manager prior to customer arrival, then "meet and greet" and check in all service centre customers upon arrival at the dealership
  • Qualify the customer in order to achieve accurate diagnostic information, and communicate any differences to SC Manager/Workshop Supervisors/CS Manager
  • Support SC/CSM manager with progressing jobs through the SC and communicating between the customers and Workshop Control
  • To communicate and receive approval for any additional work required on vehicles being worked on.
  • To manage the logistics and parking of all vehicles on site including sales, checking the vehicle and videoing it for any damage before it goes into the workshop.
  • Liaise with Parts Department on orders and inform customers of availability for fitting.
  • Obtain history of vehicle and put on system
Full training will be provided but coming from a vehicle / Fleet customer service or after sales would be advantageous

Please call LAURA MCCREADIE at the REED Wolverhampton site to discuss further and apply
More jobs from Reed Business Support
See all jobs of Reed Business Support