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Senior Administrator - Worthing, United Kingdom - Equiniti

Equiniti

Verified Company

Worthing, United Kingdom

1 month ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Management Level

H

Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries.

EQ's vision is to be the leading global share registrar, offering complementary services to its client base and our values set the core foundations to our success.

We are
TRUSTED to deliver on our commitments,
COMMERCIAL in building long term value,
COLLABORATIVE in our approach and we
IMPROVE by continually enhancing our skills and services.

There has never been a better time to join EQ.

Role Summary

To provide administration services in the various operational teams within EQInvest (IS Operations, Postal Share dealing and Corporate Sponsored Nominee) - in order to deliver a quality service to customers / clients in line with agreed service standards.

The teams are responsible regulated processing activities for both onshore processing & supporting the offshore team

Core Duties/Responsibilities

Meeting targets for accuracy, quality and volume and agreed service levels
Satisfactory resolution of queries (self)
Achievement of agreed business objectives/service standards
Contribution to team service levels
Willingness to contribute to wider department objectives
When required provide project support ensuring own deliverables are on time and to specification

Core Competencies

Providing Excellent Customer Service:

Delivers courteous and prompt service
Delivers what has been promised
Develops excellent understanding of individual customer needs and concerns
Takes personal responsibility for resolving customer concerns
Strives to exceed customer expectations
Treats each contact with customer as an opportunity to impress them with the service offered
Presents a good image of the company to customers

Delivering Business Results:

Applies skill, effort and judgement to get the job done
Ensures own role and objectives are clear
Identifies opportunities to develop business and meet customer needs
Redirects own time and resources to ensure objectives are met Communication

- written and oral

Working with others / team player
Commercial Awareness

Skills & Knowledge and Qualification

Self organisation, Self motivation
Ability to learn new tasks with mínimal supervision
Ability to plan tasks and keep to timescales
Ability to identify system/process improvements
Good communication skills (both written and oral)
Organisational Awareness, Environmental Awareness
Procedural/Product/Specialist Knowledge

What We Offer:

-
Save For Your Future:

Equiniti Pension Plan; Equiniti matches your pension contributions up to 10%

-
All Employee Long Term Incentive Plan (LTIP)

Gives all EQ Colleagues the opportunity to benefit if the current owners successfully sell the company for a profit.

-
Health and Wellbeing

Employee Assistance Programme: counselling, legal & wellbeing support for colleagues and their households. Life assurance cover at 4x salary with the ability to purchase enhance cover.

-
Employee discounts