Business Engagement Manager - London, United Kingdom - Picture More

Picture More

Verified Company

London, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Business Engagement Manager - Permanent London

Business Engagement Manager, you will represent both the Project Management Office and the Information Technology department as the Information Technology liaison with the firm's various business units.

Act as the primary contact between the business and IT - works closely with and supports the Global Information Technology Team by taking responsibility for regionally based technology activities.

This role will work closely with all Global IT Teams and,in particular, managers in the Global Technology team, to ensure the effective and efficient deployment of resources.

Key Responsibilities

Ensuring regular communication with regional leadership to communicate the team's achievements, upcoming priorities and challenges in order to escalate appropriately
Dealing with issues escalated by the Regional Customer Support Manager, other Regional Functional leaders or the regional partnership
Forecasting activities within region that could impact operations
Gathering activities across the region that could impact, or require, different technology services (i.e. office moves or expansions, ingestion of new attorneys/teams)
Assisting with performance management, training and ongoing development of the regional IT teams, improving technical and soft skills, ensuring that each individual has the correct skills and competencies to perform their role.
Assisting and supporting all teams' members on achieving positive outcomes that can promote the department and influence key stakeholders.
Ensuring that the teams are following guidelines for escalation and delegation
Develop and revise statements of work, which should include accurate time and cost estimates
Analyse user requirements and usability metrics to ensure customer satisfaction
In partnership with the global Project Management Office (PMO), oversees each regional project's life cycle from conception to completion, with an emphasis on technical soundness and resource efficiency
Collaborates with our Global Project Management Office (PMO) design team to create accurate and detailed mockups for customer approval for projects occurring within region
Meets with the business, as needed, to refine and evaluate requirements, strategy and content needs

Key experience required

Proven experience in technology leadership positions
Experience in business analyst, business engagement roles or projects.
Proven background in acting as the go between for the business and IT.
Experience in successfully working with a global team to include global providers
Experience in successfully managing a regional project portfolio with a minimum of 85% on time, on budget delivery
Is highly influential with senior stakeholders and empathetic to legal business needs; serves as an effective translator to global teams who are responsible for delivering on expectations.
Highly collaborative and acts with the highest integrity and care of their team; actively develops their team in formal and informal methods.