Equities Service Desk - Woking

Only for registered members Woking, United Kingdom

1 week ago

Default job background
The EU Service Desk provides support service to customers and forms part of ION's global support team. The desk is responsible for providing both on-site and remote support to users and trading support personnel, maintaining a strong relationship with clients as well as developing a deep understanding of client systems and business practices.The Role: Receives all client raised incidents and enters on the internal call logging system Analyses each call, using business acumen to identify the nature of the incident and action appropriately Deals with calls immediately, either independently or by passing to the appropriate team to ensure optimum resolution Works to improve knowledge and skills to increase 1st line resolution within the service desk Attends client site to assist with issue resolution and increase business knowledge where requested Develops strong working relationships with other departments to assist with the delivery of our service tot he delivery

Key Responsibilities

  • Receives all client raised incidents
  • Analyses each call
  • Passes calls immediatly

Lorem ipsum dolor sit amet
, consectetur adipiscing elit. Nullam tempor vestibulum ex, eget consequat quam pellentesque vel. Etiam congue sed elit nec elementum. Morbi diam metus, rutrum id eleifend ac, porta in lectus. Sed scelerisque a augue et ornare.

Donec lacinia nisi nec odio ultricies imperdiet.
Morbi a dolor dignissim, tristique enim et, semper lacus. Morbi laoreet sollicitudin justo eget eleifend. Donec felis augue, accumsan in dapibus a, mattis sed ligula.

Vestibulum at aliquet erat. Curabitur rhoncus urna vitae quam suscipit
, at pulvinar turpis lacinia. Mauris magna sem, dignissim finibus fermentum ac, placerat at ex. Pellentesque aliquet, lorem pulvinar mollis ornare, orci turpis fermentum urna, non ullamcorper ligula enim a ante. Duis dolor est, consectetur ut sapien lacinia, tempor condimentum purus.
Get full access

Access all high-level positions and get the job of your dreams.



Similar jobs

  • Work in company

    Equities Service Desk

    Only for registered members

    The EU Service Desk provides support service to customers and forms part of ION's global support team. · Receives all client raised incidents and enters on the internal call logging system · Analyses each call, using business acumen to identify the nature of the incident and acti ...

    Woking, England

    1 month ago

  • Work in company

    Equities Service Desk

    Only for registered members

    The Role · The EU Service Desk provides support service to customers and forms part of ION's global support team. The desk is responsible for providing both on-site and remote support to users and trading support personnel, · Receives all client raised incidents and enters on the ...

    Woking, England

    1 month ago

  • Work in company

    Equities Service Desk

    Only for registered members

    The EU Service Desk provides support service to customers and forms part of ION's global support team. · The desk is responsible for providing both on-site and remote support to users and trading support personnel, maintaining a strong relationship with clients as well as develop ...

    Woking

    1 month ago

  • Work in company

    Senior Service Desk Analyst

    Only for registered members

    +We are seeking a highly skilled and experienced Senior IT Service Desk Engineer to join our dynamic team at CloudTech24. If you are passionate about delivering exceptional IT support, possess great teamwork qualities, and enjoy working in a fast-paced environment, we would love ...

    Send GU EF

    1 week ago

  • Work in company

    Service Desk Coordinator

    Only for registered members

    +Job summary · A variety of soft skills and experience may be required for this role. · We are seeking a highly organised and proactive Service Desk Coordinator to join our team.QualificationsActing as the first point of contact for clients · +ResponsibilitiesScheduling maintenan ...

    Camberley

    1 month ago

  • Work in company

    Service Desk Coordinator

    Only for registered members

    +We are seeking a highly organised, detail-oriented and proactive Service Desk Coordinator to join our friendly and supportive team. · +Acting as the first point of contact for clients · , Scheduling maintenance visit requests · , Coordinating the dispatch of service engineers · ...

    Camberley, England

    1 month ago

  • Work in company

    IT Service Desk Analyst

    Only for registered members

    We serve a population of over 900,000 people across Berkshire, Hampshire, · Surrey and South Buckinghamshire.Frimley Health NHS Foundation Trust (FHFT) is proud of its strong reputation, · record of achievement and ambition for the future. · We continue to invest heavily in our s ...

    Ascot

    1 month ago

  • Work in company

    Service Desk

    Only for registered members

    To perform the activities associate is required to be the first point of contact for all IT related issues. · ...

    Watford

    1 month ago

  • Work in company

    Service Desk

    Only for registered members

    To perform activities associated with this position you must be able to handle all IT related issues as first point of contact. · Ensure incidents follow processes · Log in ITSM tool · ...

    Watford

    1 month ago

  • Work in company

    IT Service Desk Analyst

    Only for registered members

    Providing 1st line support for clinical and administrative colleagues using IT services, including satellite sites within the community. Being the first point of contact in IM&T for all staff across the organisation in the provision of an IT Service Desk. · ...

    Ascot, England

    1 month ago

  • Work in company

    Service Desk Analyst

    Only for registered members

    We are building a new team of Service Desk Analysts to initially provide 1st Level support to one of Sopra Steria's public sector clients. · The team will work around a shift pattern, consisting of a mix of days and nights and be based on site at our location in Farnborough. · Du ...

    Farnborough £25,000 - £30,000 (GBP)

    1 month ago

  • Work in company

    Service Desk

    Only for registered members

    To perform the activities associate is required to be the first point of contact for all IT related issues. · ...

    Watford, England

    1 month ago

  • Work in company

    IT Service Desk Analyst

    Only for registered members

    Providing 1st line support for clinical and administrative colleagues using IT services, including satellite sites within the community. · Being the first point of contact in IM&T for all staff across the organisation in the provision of an IT Service Desk. · Deliver an efficient ...

    Ascot, Berkshire

    1 month ago

  • Work in company

    Service Desk Analyst

    Only for registered members

    We are looking for people to resolve each query with using outstanding customer service skills, action whatever they have been trained to do and highlight the more complicated issues to the appropriate colleagues. · This team is brand new and those brought on board in the initial ...

    Farnborough £25,750 - £30,000 (GBP)

    1 week ago

  • Work in company

    Service Desk Analyst

    Only for registered members

    We are looking for people to resolve each query with using outstanding customer service skills and highlight the more complicated issues to the appropriate colleagues. We also want our team to take ownership of the more complex queries that have previously been escalated and had ...

    Farnborough, England

    1 week ago

  • Work in company

    Digital Service Desk Analyst

    Only for registered members

    Weare recruitingITServiceDeskAnalysts tocomplement our existing team ensuring that we can respond to the demands our busy hospital services across Guildford and the surrounding areas.Our Digital Service Desk Analysts are the first point of contact between Trust users and the IT D ...

    Guildford £28,860 - £31,671 (GBP)

    1 month ago

  • Work in company

    Service Desk

    Only for registered members

    +To perform the activities associate is required to be the first point of contact for all IT related issues. · +Work as part of the 11x7 Shift system on the IT Service Desk · Receives and handles requests for service... · ...

    Watford, England

    1 month ago

  • Work in company

    Service Desk

    Only for registered members

    We are delighted to be recruiting for a Space Coordinator to be part of the Rapport team. · The key purpose of this role is to provide end-to-end space booking support to our people. · Our office environment continues to evolve, and the Space Coordinator plays a key role in provi ...

    London

    2 days ago

  • Work in company

    Service Desk

    Only for registered members

    We are delighted to be recruiting for a Space Coordinator to be part of the Rapport team based at our client’s office in Fenchurch Street. · The key purpose of this role is to provide end-to-end space booking support to our people. · ...

    London

    1 day ago

  • Work in company

    Digital Service Desk Analyst

    Only for registered members

    + Job summary: Are you an enthusiastic IT Service Desk analyst looking for a new challenge in the NHS? Do you enjoy troubleshooting complex IT issues? We are recruiting IT Service Desk Analysts to complement our existing team.We are clinically led and provide joined up care by br ...

    Guildford

    1 month ago