Customer Service Consultant - London, United Kingdom - TSB Banking

TSB Banking

Verified Company

London, United Kingdom

3 days ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Role:
Customer Service Consultant Money Confidence Expert

Location:
London, Cheapside

Hours:
Part time hours available (can support between hours per week)

Salary:
FTE £25,100 base plus cash allowance of £2,259 (FTE) and excellent benefits

At TSB we're here to make banking better for everybody by helping people be confident in managing their money - we call this Money Confidence.

As a Money Confidence Expert you'll work in our Branch and help personal and business customers build confidence in using the different ways they can bank with TSB.

You'll show and help them get the most from their channels of choice so their everyday banking is easy and convenient.

You'll build and deepen customer relationships by getting to know about them and their unique needs. By going the extra mile and offering them financial support that might even change their lives.

Building a great relationship, adding that personal touch and making them feel that TSB is the only bank for them.

What we need today

At least 1 years' customer service experience

Be great with people, have a talent for talking to people both in person and over the phone

Have a flair for understanding what customers need and the best way to support them with their current and future goals

Ability to help answer questions and sort out problems

Be a strong team player with a collaborative approach, working together to ensure the customer is always at the heart of everything you do.

Are or are able to become an expert in Digital inside and out, embracing assisted self serve and the mobile App.

Help customers digitally using their own device or branch tablets.

Location

Cheapside is in the heart of the city, close to Bank, Mansion House and St Paul's tube stations and within 15 minutes of Liverpool St and London Bridge stations.

So if this sounds up your right up your street, come and join our team. We make things happen

We are TSB. Life Made More