Social Work - Leicester, United Kingdom - Leicestershire County Council

Leicestershire County Council
Leicestershire County Council
Verified Company
Leicester, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
Are you looking for a new role, one that values you as an individual and sees you as an integral part of a wider team? Are you hoping to move into an area that supports the children of Leicestershire, helping them to be the best that they can be? If so, we could be looking for you


We have vacancies within our Business Support Services Department within Children and Family Services; our roles are varied, but at the heart of each one is the desire to make Leicestershire the best place for all children, young people, and their families.

Although you won't be dealing with children directly, the teams you support will be planning and delivering the best services that seeks to improve all outcomes for Leicestershire's children.


_Benefits_
- _A department that values diversity and encourages employees to be themselves_
- _Training within the team you will be working in_
- _Opportunities for career development_
- _Friendly, supportive colleagues_
- _A range of staff benefits, including the Cycle to Work scheme, Vectis card and many more_
- _A hybrid approach to work which offers, where possible, a flexible schedule for office-based roles, and remote working_


JOB PURPOSE:


To work flexibly as part of a team to provide an efficient, effective and comprehensive county wide administrative business support service across C&FS localities, maintaining a high-quality responsive customer service for both internal and external customers.


ESSENTIAL REQUIREMENTS:


  • RSA II or equivalent typing/word processing qualification.
  • Good standard of written and spoken English and Mathematics to GCSE A-C or equivalent qualification he importance of customer service.
  • Knowledge of the importance of confidentiality.
  • Knowledge of the importance of equal opportunities.
  • Knowledge of the work of Children and Family Services
  • Customer care experience: working with staff, service users, visitors etc. at all levels both within a local authority and externally
  • Working in an administrative, financial, secretarial setting (i.e. experience in a range of clerical and financial tasks incl. word processing, filling, photocopying, faxing, message taking, data input)
  • Using Microsoft Office including Microsoft Outlook, Word, Excel and Power Point to a high standard
  • The preparation / production of reports, spreadsheets, correspondence and other documentation
  • Experience of maintaining computerbased and manual record systems
  • Organising tasks to meet competing priorities
  • Working as a Team
  • Experience of working in a multiagency/team setting
  • To have excellent communication skills (written and verbal) and to be able to communicate clearly and accurately by telephone and in person with a wide range of people, within and outside the Department.
  • To produce accurate written documents e.g. letters, notes etc.
  • To be selfmotivated and able to work on own initiative or as part of a team
  • To work quickly and accurately to deadlines meeting priorities.
  • Willingness to learn and develop new skills and knowledge
  • To have the ability to maintain strict confidentiality at all times
  • To have a flexible approach and the ability to work under pressure
  • Ability to manage sometimes challenging and potentially confrontational situations with continued professionalism
  • Smart appearance commensurate to the duties of the post.
  • The ability to work out of office hours occasionally
  • To be able to travel and work at other bases
***
Please see the Job Description / Person Specification which are attached further down on this page.

For informal enquires please contact

Sharon Wright
******
Tel:***


We particularly welcome applicants from black, minority, ethnic (BME) communities, disabled people and lesbian, gay, bisexual and trans (LGBT) communities, as they are currently under represented within our workforce.

We are on a journey to be an inclusive department where a culture to celebrate equality, diversity and inclusion is embedded and discrimination challenged at every level together as a department. We warmly welcome those from all cultures, ethnicities and beliefs - this diversity is vital to our journey and is fundamental to our values and enriches the services we offer our children and families.

For further information about working for Leicestershire County Council, please click

here
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