Senior Customer Service Executive 12 month FTC/Secondment potential - Ipswich, England
2 days ago
Job description
In this role you'll be primarily responsible for providing senior support to the Smart Generation Operations Team to ensure a seamless customer journey through Smart Generation Operations by acting as an Energy Advisor across all team functions.
You will understand, support, and drive the end-to-end process to support the customer journey and the future growth plans of the business. As a customer-focused business we continually strive to maintain and enhance customer satisfaction and loyalty, both directly (through our customer interactions, product and service offerings) and indirectly (via strong internal relationships, processes, and expertise). This role is central to achieving these aims now and for the future of our business
What skills/experience do I need to be successful?
- Experienced in one of SmartGen's key areas: Sales Support, Billing, Debt, and onboarding;
- In depth knowledge of Salesforce, Zenbi, SmartBeat, Horizon, SAP and Jules systems;
- High-level analysis and ability to advise the Sales team and relevant stakeholders on pricing elements, deal-entry, contract execution, and billing set-up as they relate to the current market and pricing parameters;
- High-level analysis and ability to advise customers and relevant stakeholders of billing elements, statement detail, and methodology;
- Demonstrable experience using Microsoft Office suite, particularly Excel, at an intermediate to advanced level.
What sets us apart?
- Global Impact: With offices in the UK, US, and Australia, and plans for further expansion, you'll be part of a dynamic, globally-minded team, with opportunities to explore new markets and make a difference on a global scale.
- Flexible Working: Embrace the freedom to work from anywhere in the world for up to 30 days a year. We prioritize work-life balance, recognizing that your well-being matters. Find out more here.
- Commitment to Diversity and Inclusion: We celebrate our diverse culture and value individuals irrespective of background, disability, religion, gender identity, sexuality, or ethnicity. Join a team where diversity is not just welcomed but celebrated as a key driver of growth and innovation.
What does hybrid working mean to us?
Hybrid working typically means 2 days in the office location listed on this advert and 3 days working at home each week. Some occasional travel to our other offices may be required.
What happens next?
Once we receive your application, it will be reviewed by a human – no bots here The average process typically takes around 2-3 weeks, with 2 stages of video interviews using Teams. However, this can vary depending on the role. We may invite you for a face-to-face meeting or require only 1 video interview. If you have any questions or need support, our Recruitment Team is here to assist you.
Ready to join us on our journey to digitise, decarbonise, and localize the future of energy? Apply now.
We're committed to making the application process easy and comfortable. Let us know how we can help you with any reasonable adjustments that can be tailored to your needs. At the bottom of each of our adverts you can find one of our recruitment teams' contact details. Please reach out so we can discuss with you further.
Check out all our current open positions
Our privacy policy is here
Similar jobs
Senior Customer Service Executive 12 month FTC/Secondment potential
Only for registered members
In this role you'll be primarily responsible for providing senior support to the Smart Generation Operations Team to ensure a seamless customer journey through Smart Generation Operations by acting as an Energy Advisor across all team functions. · ...
1 week ago
Senior Customer Service Executive 12 month FTC/Secondment potential
Only for registered members
In this role you'll be primarily responsible for providing senior support to the Smart Generation Operations Team to ensure a seamless customer journey through Smart Generation Operations by acting as an Energy Advisor across all team functions. · ...
1 week ago
We are seeking three dedicated Employee Relations Partners to provide expert advice and guidance on employee relations matters. · ...
3 weeks ago
We're focused on making a meaningful difference to communities across Suffolk. As an Environment and Energy Assistant Project Manager, you'll help shape Suffolk's future through innovation, collaboration, · and community impact. · The ability to manage various tasks and prioritis ...
1 month ago
+Job summary · As a Planning Project Manager at Suffolk County Council, you will play a key role in leading Public Health and Communities Housing and Planning responsibilities. · +Lead and deliver projects and programmes across the Place Making function. · Influence the planning ...
1 month ago
We're focused on making a meaningful difference to communities across Suffolk. As an Environment and Energy Assistant Project Manager, you'll help shape Suffolk's future through innovation, · collaboration,and community impact. · ...
1 month ago
Job summary:As a modern, flexible and effective organisation · Driven to make a positive difference to the environment, · the communities we serve and the careers of our people. · We're big believers in potential, possibility · and the power of different ideas. · We want to repre ...
6 days ago
This advert is open to current Suffolk County Council staff only and seeks a System Engineer in the newly formed Copilot Centre of Excellence team within IT who will work with colleagues and partners to build trust, share ideas and deliver solutions that make a lasting impact. · ...
1 month ago
+ Planning Project Manager · Suffolk County Council · Job Description: Suffolk County Council is seeking a Planning Project Manager to lead public health and communities housing and planning responsibilities · You will use your experience in planning or a similar setting to ensu ...
1 month ago
Job summary · Specialist Provision Officer at Suffolk County Council. · work closely with other Specialist Provision Officers · be in regular communication with education providers and colleagues across Inclusion Services within SCC · ...
2 weeks ago
We're driven to make a positive difference to the environment, the communities we serve and the careers of our people. As a modern, flexible and effective organisation, we're seeking an experienced Senior Support and Development Analyst who will share fresh thinking and empowered ...
5 days ago
This advert is for current Suffolk County Council staff only. · We're focused on making a meaningful difference to communities across Suffolk. How? By listening to our people, learning from what they say and creating a culture of mutual respect, where everyone works together to a ...
3 weeks ago
We are looking for a passionate Safeguarding Senior Practitioner to join our Central Adult Safeguarding Team. · lead and manage complex safeguarding enquiries involving high levels of risk and with legal implications · undertake or support in the undertaking of Video Recorded Int ...
3 weeks ago
We reimagining what local government can achieve. We re a forward-thinking organisation that values innovation, collaboration, and making a real difference in our communities. · work closely with other Specialist Provision Officers · be in regular communication with education pro ...
1 week ago
This is a unique opportunity to combine your leadership skills and technology expertise to create a high-performing, innovative team focused on Microsoft AI technologies. · Lead and Innovate – Build and manage a dynamic team dedicated to delivering cutting-edge AI solutions. · ...
1 month ago
We're focused on making a meaningful difference to communities across Suffolk by listening to our people learning from what they say and creating a culture of mutual respect where everyone works together to achieve great things. · ...
1 month ago
Job summary: As an IT System Analyst you will be implementing Copilot AI Agents within Suffolk County Council to improve business productivity. You will work alongside key individuals who are building their own agents keeping them abreast of regular functionality changes provided ...
1 month ago
We are looking for a creative and driven Commissioning and Contracts Manager to help us reimagine public services for the 21st century. · providing day-to-day support and line management for the Care Market Hub team · overseeing core team functions and identifying opportunities t ...
3 weeks ago
We'll support your development from the start and help you to play to your strengths, diversify your skills and build an influential and impactful career. · ...
1 month ago
Suffolk County Council is looking for a creative and driven Commissioning and Contracts Manager to help reimagine public services for the 21st century. · ...
3 weeks ago