Client Services Advisor - Oxford, United Kingdom - Hedges Law

Hedges Law

Verified Company

Oxford, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Client Services Advisor

JOB TITLE:
Client Services Advisor

LOCATION:
Wallingford/Oxford/Hybrid

SALARY:
Dependant on experience

HOURS OF WORK:35 hours

ACCOUNTABLE TO:
Client Service Manager

EMPLOYMENT STATUS:
Permanent contract

ROLE PURPOSE:

Provide pre and post sales support. Servicing inbound prospect enquiries by engaging and qualifying all prospective clients.

This role is one of the first touch points for prospects and has the opportunity to set the tone for the Hedges' 'advice for life' journey and sales cycle that follows.

To provide a high level of prospect and client service
To follow Team and Firm processes to deliver excellent client service
To respond quickly and eciently to incoming enquiries
Following up 'lost' prospects
To crosssell other Hedges services to existing clients

KEY RESPONSIBILITIES:

Assist prospects and clients
Book Initial Appointments with Hedgeholders
Ensure prospects receive a smooth transition to becoming a client
Make outbound calls and receive Inbound calls
Increase revenue by upselling additional services to prospects and clients
Servicing inbound prospect enquiries by engaging and qualifying all prospective clients.
This role is one of the first touch points for prospects and has the opportunity to set the tone for the Hedges' 'advice for life' journey and sales cycle that follows.
Following up with newly instructed prospects to ascertain any service requirements
Contacting clients at regular intervals throughout their legal transaction journey to elicit feedback, continue to build clientHedges relationship, consider further legal service needs and harvest client reviews
Sharing opportunities with management team and individuals for improved prospect & client satisfaction and service levels
Reviewing transaction with client at matterclose point and considering next steps on 'advice for life' journey
Liaising with marketing team on opportunities/ideas and feeding back on themes from CRM data
Reporting on sales activity and results
Respond, engage and either qualify inbound prospects or pass to specific teams for qualification.
Diligently update Actionstep (our PMS/CRM) to stay current on prospects and followups.
Ensure successful followthrough of our sales process by maintaining accurate activity and lead qualification information.
Engage current clients to expand awareness of our services, ask for referrals and reviews, identify opportunities, and develop and record prospect data
Drive prospect conversion, and existing client reinstruction success to meet sales and marketing KPIs

ESSENTIAL SKILLS:

Strong and engaging communication skills, both verbal and written
Commercial awareness
Emotional intelligence and ability to build trust and rapport
Selfmotivated with a resultsdriven approach
Fast learner and passion for sales
Ability to manage numerous requests and time demands concurrently
Previous sales experience and use of CRM preferable
Comfortable with tech and innovation to drive improved service delivery
Would suit someone with experience of legal/professional services
Highly organised
Team Player
Highly technology proficient or a strong desire to learn
Personable
Customer service and sales experience desirable

(including colour, nationality, ethnic or national origins), sexual orientation, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity.

Hedges Law is a trading name of Hedges Law Limited.

Job Types:
Full-time, Permanent

Salary:
£25,000.00 per year

Benefits: