IT Support Engineer - London, United Kingdom - May & Stephens

May & Stephens
May & Stephens
Verified Company
London, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
Our client, a global IT services provider is seeking IT Support Engineers to join its Docklands based office.
These are permanent roles, working Monday to Friday, 9am - 5.30pm.

As IT Support Engineer, you will support with a range of technical tasks, as well as helping to deliver new products and projects, in a timely and professional manner.

Amongst the responsibilities of the IT Support Engineer will be:

  • Managing mobile service alerts and fault calls from customers, as well as from internal divisions
  • Updating and maintaining the trouble ticket system
  • Notifying Line Managers of issues which require escalations
  • Liaising with 3rd party suppliers as needed
  • Attending customer meetings, as well as working on site when needed, to support issues, projects, or maintenance contract works

IT Support Engineer - what we're looking for:

  • Solid experience within a similar role e.g. working as an IT Support Engineer
  • CCNP/CCNA, JNCIP, MCSE, MCSA, VCP or equivalent certification is ESSENTIAL
  • Proven track record of implementing and troubleshooting network or PC/server throughout OSI 7 layers
  • Strong verbal and written communication skills proven customer service experience is essential
  • The ability to multitask and manage time effectively
IT Support Engineer - what's in it for you?

  • The chance to work for a global market leader, offering fantastic benefits
May & Stephens Ltd is acting as an Employment Agency in relation to this vacancy.
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