Operations Executive - Teddington, United Kingdom - Bolton & Bowman Limited

Description

Are you looking for a challenging and varied role in the property services sector? Our client, a successful property services company specialising in working with leading managing agents in central London, is seeking an Operations Executive to join their dynamic team.

If you are a confident, organised, and proactive individual who thrives in a fast-paced environment, this could be the perfect opportunity for you to progress in your career.

About the Company:

Our client is a trusted provider of property maintenance and aligned services to clients in central London and the surrounding areas.

They have built a strong reputation for excellence and professionalism in the industry, and their commitment to customer satisfaction sets them apart from their competitors.

Role Overview:
As an Operations Executive, you will play a crucial role in the day-to-day operations of the company


Your responsibilities will include:

• Answering office calls and managing the company inbox, efficiently handling daily queries and requests from clients.
• Monitoring and managing the field team operations through the company WhatsApp, starting from 7 am to review team correspondence.
• Assisting and supporting the management team and scheduler in their daily operations.
• Managing team absence and working closely with the scheduler to arrange site cover.
• Organising access and supporting the scheduler in arranging access for operatives.
• Monitoring and managing operative's queries, ensuring timely delivery of information for maintenance works.
• Recording and monitoring operatives' arrival time and logging it to the client report sheets.
• Reporting and logging team holiday requests, receipts, expenses, and material requests.
• Saving all team photos to property folders immediately after reviewing any issues.
• Promptly clarifying maintenance issues with operatives and taking necessary action before reporting to the client.
• Issuing daily reports to clients for all contracted and reactive works
• Logging maintenance works inhouse and reporting job progress and completion to clients.
• Issuing quotes to clients for approval for materials and small reactive works.

Requirements:
To be considered for the Operations Executive role, you should meet the following criteria:

• Excellent communication skills and the ability to effectively interact with clients, colleagues, and the field team.
• Strong attention to detail, ensuring accuracy and precision in all tasks.
• Exceptional organisational abilities, enabling you to handle multiple responsibilities and prioritise effectively.
• Confidence and the ability to make clear and concise decisions.
• Highly motivated with a drive for success and a passion for the property services sector.
• Previous experience in a similar operations or administrative role would be advantageous.

How to Apply:

If you are a motivated individual with excellent organisational and communication skills, and you possess the ability to lead and manage a team effectively, we would love to hear from you.

Join our dynamic team and take the next step in your career as an Operations Executive.


Salary:
From £26,000.00 per year


Benefits:

• Company pension
• Gym membership
• Referral programme

Schedule:

• Monday to Friday
• No weekends

Supplemental pay types:

• Bonus scheme
• Performance bonus

Ability to commute/relocate:

• Teddington: reliably commute or plan to relocate before starting work (required)

Education:

• A-Level or equivalent (preferred)

Experience:

- customer service: 1 year (preferred)


Licence/Certification:

• Driving Licence (preferred)

Work Location:
In person