IT Engineer for Sales - Canary Wharf, United Kingdom - vertex-it-solutions
Description
Vertex I.T. Solutions are pleased to announce that we are looking for an experienced IT Engineer for
Sales & Trading team
**Job Description: **This is a desktop support role based on the trade floor at a large investment bank.
This role is for an experienced desktop support specialist with a minimum of 5 years' software experience dealing with critical business systems in a front office environment, to work in a Sales and Trading area in accordance with SLA/OLA definitions and targetswhile demonstrating high levels of customer care and behaviour at all times.
Responsibilities
- Level 3 type escalations for complex technical issues and root cause analysis.
- Effectively use and manage Service Now to handle and update calls.
- Demonstrate high levels of customer care behaviours at all times and adopt an approach that shows consistent commitment to providing a customer focused quality service.
- Work across lines of service to ensure a coordinated approach to providing support for the customer.
- Cooperate with other DSS teams and 3rd parties to ensure all services are delivered within service level targets and according to best practice.
- Carry out incident and change activity delivering the productivity levels expected by Desktop Operations.
- Support colleagues by sharing knowledge and assisting them in the successful delivery of common objectives.
- Ability to work well under pressure and to tight timescales.
- Assist with identifying team training and development needs, both technical and nontechnical to support the Staff Dialogue and Development process.
- Manage own workload to ensure that assigned activities are completed within targets defined within SLA's/OLA's.
- Ability to work well under pressure and to tight timescales.
- Identify ways of improving productivity and lowering costs which provides enhanced service value for Customer and/or cost savings for the client.
Experience & Qualification:
- Experience working in finance industry, investment banking.
- Deskside support technical experience operating within a complex environment with demonstrable experience in providing a level of second level technical support within a team.
- Experience of managing work packages dealing with third party suppliers and internal business units within a client service organisation
- Broad understanding of financial markets
- Demonstrable experience of project management methodologies.
- Excellent communication and interpersonal skills
- Good negotiating skills
- Experience in dealing with customers with tact and diplomacy using demonstrable interpersonal and communication skills
- An excellent understanding of ITIL Service Support, delivery disciplines and methodologies
- Experience using a help desk call management system
- Ability to work well under pressure and to tight timescales
- Excellent communication, interpersonal and customer care skills
- Strong technical grasp of strategic platforms such as Microsoft Windows, Networking and Security, WAN, LAN and Exchange 2010 onwards.
- Experience of market data feeds and troubleshooting Excel Addins. MCSE qualification and PowerShell are desirable
- 5 Years' minimum software experience dealing with critical business systems with 2 years in investment banking
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