Dental Patient Liaison Officer - Manchester, United Kingdom - Smile Stylist

Smile Stylist

Verified Company

Manchester, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Dental Patient Liaison Officer

Would you like to work for an Organisation who has an excellent reputation in the community and is known for his integrity? Do you want to work independently among satisfied co-workers who have been with us for years, then look no further.

Smile Stylist presents an exciting full-time opportunity for a professional and empathetic professional to join our team at our luxury state-of-the-art private dental practice based in Manchester City Centre as a Dental Patient Liaison Officer.

We are seeking a highly motivated and pro-active individual to fulfil this role within our busy Private Dental Practice based in the city centre of Manchester.

You will be responsible for the smooth running of the patient's pathway delivering excellent communication skills, written and verbal with the ability to work as part of a team as well as independently.

Main duties of the job:

Implement all administrative processes along the patient pathway to ensure the patient's journey is managed efficiently, smoothly and in accordance with targets and agreed timescales.
Utilise, maintain and update computerised tracking systems
Liaise with Treatment Coordinators where appropriate to ensure a seamless patient journey.
Ensure patient information is maintained and updated
Schedule appointments making best use of the dentist's time
Managing correspondence
Following up leads and booking consultations building rapport with patients
Carrying out requests from management as needed
Answering phone calls and transferring them as necessary
Booking in lab work and updating patient records on Dentally dental software
Billing and maintaining patient records
Assisting with lab tasks as needed i.e. chasing lab work if not received
Assisting with general office tasks as needed

What we are looking for

Good standard of secondary education with literacy and numeracy skills demonstrable to GSCE pass level or equivalent standard.
Proficient in all aspects of Microsoft Office.
Administrative and organisational experience.
Ability to work under pressure.
Excellent telephone / communication skills.
Able to learn and assimilate complex information quickly.
Proven ability to work to deadlines, prioritise and multitask
Friendly and approachable manner
Polite, sympathetic, patient and diplomatic.
Reliability good time keeping.
Highly motivated, friendly, flexible, reliable and organised, able to multitask
You will be IT literate and have strong attention to detail
Promoting a professional image and being knowledgeable about the services the practice provides
Providing patients of the practice with a warm welcome and making them feel at ease
Answering the telephone in a friendly, helpful and courteous manner
Making all the necessary patient checks in accordance with practice policy