Senior Programme Officer - London, United Kingdom - King's College London
Description
Job id:
Salary: £37, 332 - £42,099 per annum, including London Weighting Allowance.
Posted: 09 April 2024.
Closing date: 05 May 2024.
Business unit:
Dentistry, Oral & Craniofacial Sciences
Department:
Dentistry, Oral & Cranio Faculty Office.
Location:
Guy's Campus
Category:
Professional & Support Services.
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Job description
The Faculty of Dentistry, Oral & Craniofacial Sciences is seeking to recruit a Senior Programme Officer who will support the running of our postgraduate programmes.
Working in a fast-paced environment, the role includes taking responsibility to resolve complex queries and issues, supporting activities such as timetabling and the production of handbooks, using databases and Microsoft Excel to maintain accurate student data on progress and achievement, and delivering a high-quality service across the student lifecycle.
Working with colleagues to plan and coordinate a varied set of activities, you will have opportunities to further develop your knowledge of regulations and process and be part of professional networks promoting best practice.
As part of the King's community, you'll work alongside inspiring academic staff, administrators and students.This post will be offered on an indefinite contract
This is a full time role which will operate on a hybrid basis.
Key responsibilities
Work with relevant colleagues to plan programme cycles, considering the provision of processes throughout the academic year, identifying priorities and demonstrating flexibility throughout the cycle, recognising when priorities change, amending plans and adjusting work patterns accordingly.
Coordinate programme administration processes relevant to the area of work, including assessment processes, in line with university deadlines and regulations, and Faculty and external requirements.
Ensure that quality assurance requirements and, where required, accreditation requirements are met for all provision.
Become a key contact for finance processes for the Distance Learning courses including right to work checks and organising payments to academics.
Coordinate module evaluation processes in line with current university best practice
Develop and improve the service through eliciting and responding to service user feedback, identifying, and suggesting service improvements and implementing new ways of working as directed.
Participating in and coordinating new starter inductions. Covering staff absence and deputising for the line manager as and when required
Work with the wider university community to ensure up-to-date and consistent practices are followed when utilising systems (e.g. student records systems and virtual learning environments) to undertake both day-to-day functions and higher-level processes such as reporting and extracting data, ensuring accuracy of data and identifying and resolving issues.
Engage with and triage students' pastoral care needs, resolving straightforward issues where appropriate and escalating with, and informing, key stakeholders as per university frameworks.
Take personal accountability for the data quality of student records, ensuring records are accurately maintained in accordance with the agreed retention schedules.
Responsible for managing a team of Programme Officers including day to day line management, reviewing performance, monitoring workload and responsibility for development and training needs
- The above list of responsibilities may not be exhaustive, and the post holder will be required to undertake such tasks and responsibilities as may reasonably be expected within the scope and grading of the post._
Essential Criteria:
- Excellent written and verbal communication skills including the ability to draft documents and correspondence autonomously to a broad range of audiences.
- Strong numeracy skills and ability to analyse complex numerical data.
- Excellent working knowledge of Microsoft Outlook, Excel and Word
- Excellent time management and organisational skills and the ability to work to tight deadlines
- Experience of working in a customer facing environment with a knowledge of how to address complaints and
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