Service Desk Team Leader - Bristol, England
Only for registered members Bristol, England, United Kingdom
1 month ago
* This salary range is an estimation made by beBee
Job summary
Lead the Future of Secure IT Support as a Service Desk Team Leader at Babcock Technology Centre site, near Bristol, South Gloucestershire. You'll be at the heart of our IT operations, leading a dynamic team of Service Desk Analysts, Support Technicians, and System Administrators.
Responsibilities
- Leading and motivating your team to meet performance targets and deliver outstanding customer service
- Managing red network support operations, including hands-on technical support when needed
- Reporting on team performance using daily, weekly, and monthly metrics
- Conducting regular performance reviews and ensuring team members receive the training they need to excel
- Supporting analysts during peak call volumes or when additional expertise is required
Job description
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