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    • IT Support Analyst - Metropolitan Borough of Solihull - ENGINEERINGUK

    ENGINEERINGUK
    ENGINEERINGUK Metropolitan Borough of Solihull

    3 weeks ago

    Default job background
    Description

    You will need to login before you can apply for a Controls IT Support Analyst position.

    Sector: Technology
    Role: Analyst
    Contract Type: Permanent
    Hours: Full Time

    About the Role

    This is an exciting opportunity to join us as an IT Support Analyst in Solihull. The role involves actively resolving user-reported incidents and requests for all end-user equipment, applications, and services.

    The successful candidate will be expected to maintain a high level of customer service for all support queries and adhere to all service management principles.

    Key Responsibilities:

    • Incident Management
    • User administration
    • Taking ownership of end-user incidents through to resolution.
    • Identify, resolve, and document hardware, software, and user problems.
    • Actively track and monitor all incidents until resolved and closed in a timely manner.
    • Continuously review performance against Service Level Agreements.
    • Allocation of tickets including the management of tickets assigned to third parties.
    • Timely resolution of user login issues (including network, Unix, VMS, Business Applications).
    • Timely resolution of hardware issues relating to end-user equipment, issues relating to Email, Internet access, and Network Folders, client applications, end-user network issues, etc.
    • Providing general advice and assistance.

    What We Offer:

    We offer excellent development opportunities, a competitive salary, and exceptional benefits. These include bonus, employee support assistance, and employee discounts.

    An inclusive, digital-first culture that invests in you, gives you a platform for continuous learning, and access to an incredible breadth and depth of opportunities to grow your career.

    Why Join Us?

    Rolls-Royce is one of the most enduring and iconic brands in the world and has been at the forefront of innovation for over a century.

    We design, build, and service systems that provide critical power to customers where safety and reliability are paramount.

    We're proud to be a force for progress, powering, protecting, and connecting people everywhere.

    Requirements:

    • Experience of defining and working to Service Level Agreements
    • Experience in resolving IT issues
    • Experience with User administration
    • Broad experience of managing customer relationships and expectations
    • Working knowledge of desktop operating systems, desktop hardware, and repair and networking
    • Knowledge of applicable data privacy practices and laws
    • Experience of working with Citrix
    • Knowledge of application packaging, on-premise Active Directory, and server operating systems

    The professional level and the salary of the position will be dependent on the skills and experience of the successful candidate.

    We are an equal opportunities employer. We're committed to developing a diverse workforce and an inclusive working environment.

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It support analyst