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  • Customer Service Administrator - Glasgow - Search

    Search
    Search Glasgow

    2 months ago

    Description

    Are you passionate about delivering outstanding customer service and looking to join a dynamic team? We're seeking a Customer care representative to provide efficient and effective administrative support to our Customer Service team.

    About the Role

    As the first point of contact for customer issues, you'll play a key role in coordinating remedial works with customers and contractors.

    Your focus will be on resolving issues promptly and professionally, ensuring a seamless experience for our clients.
    Key Responsibilities
    Liaise with customers, contractors, and suppliers to resolve issues within agreed timeframes.
    Take ownership of customer queries and resolve them before escalation.
    Escalate complex issues to senior team members when necessary.
    Organise and coordinate completion of remedial works and maintain operative diaries.
    Respond to customer correspondence and calls within service level agreements.
    Ensure adherence to internal protocols and standards.
    Continuously seek opportunities to improve processes and service delivery.
    Skills & Experience
    Previous experience in a customer service administration role is desirable
    Experience in resolving complaints
    Understanding of the housebuilding process is advantageous.
    Strong administrative and organisational skills.
    Excellent written and verbal communication abilities.
    Ability to work independently and manage multiple tasks under pressure.
    Flexible and adaptable with a proactive approach to problem-solving.

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Customer service administrator in Glasgow