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    • IT Support Engineer - Bournemouth - learndirect Limited

    learndirect Limited
    learndirect Limited Bournemouth

    1 month ago

    Default job background
    Description

    Careers with learndirect IT Support Engineer

    Through education, people can transform their lives and reach career goals. Learndirect has been empowering individuals to reach the height of their potential for many years, with a forward-thinking digital approach.

    We are the UK's leading online learning provider, helping millions of learners gain qualifications that have led to exciting careers. Our mission is to empower, inspire, and transform lives through flexible education made accessible to all.

    Job Purpose:

    To ensure seamless operation of end-user devices and related technologies, including laptop builds, Microsoft 365 and Google administration, office infrastructure support while addressing technical issues with software & hardware. This position will be based in our Bournemouth, Dorset office to support team members in the office, as well as remote staff.

    Key Responsibilities and Accountabilities:

    • Monitor, maintain, and troubleshoot end-user computing infrastructure, including hardware, software, and peripheral devices.
    • Provide technical support and assistance to end-users, ensuring timely resolution of hardware, software, and network-related issues.
    • Perform system upgrades, patches, and firmware updates to maintain security and performance standards.
    • Plan and forecast equipment provisioning.
    • Facilitate GDPR and compliance processes.
    • Triage and escalate internal support tickets.
    • Implement and enforce security protocols, including antivirus software, firewalls, encryption, and access controls, to protect end-user devices and data.
    • Stay up-to-date with emerging technologies and industry best practices to continuously improve the end-user computing environment.
    • Ensure we are appropriately licensed.
    • Support and maintain office infrastructure, including networks.
    • Maintain an accurate asset register.
    • Manage incident/request resolutions within SLA.
    • Raise calls with and work with appropriate 3rd party technology suppliers to resolve incidents.
    • Carry out Standard Change requests, as defined by the Change Management process.
    • Manage suppliers for software and services.

    What We Are Looking For In You:

    • At least 2 years' experience in technical support - essential.
    • VOIP and telephony systems experience - essential.
    • Friendly and approachable demeanor - essential.
    • Strong time management skills - essential.
    • Google Cloud knowledge - desirable.
    • Familiarity with bespoke web applications - desirable.
    • Hubspot CRM knowledge - desirable.

    Why Work With Us?

    • Complete a funded course of your choice after your probation period.
    • Enjoy excellent holiday allowance plus bank holidays – including one extra day's holiday for your birthday/appreciation day.
    • Receive a £50 Amazon thank you voucher for your birthday.
    • Participate in a company pension scheme.
    • Take advantage of our refer a friend scheme.
    • Experience our inclusive culture and positive working environment.
    • Join us for staff social events.

    The salary range for this role will depend on experience.

    We are an equal opportunity employer, always looking for talent based on merit for every position. Learndirect believes passionately in including all employees equally in the learnerdirect culture and mission. We actively encourage diversity of thought and champion our talented individuals.

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