Accounts Receivable Clerk - Crawley, United Kingdom - Adams Aviation

Description

The Accounts Receivable Clerk is responsible for assisting both customers and colleagues with courteous and promptness, providing continuous high-quality service and support.

The Accounts Receivable Clerk will maintain an advanced working knowledge of sales & accounts policies, internal practices, and all administration work instructions.

In this role, the representative will leverage internal working partnerships to investigate and reconcile non-commercial customer issues, perform basic account administration and ensure overall customer expectations are met.

• Completion of all admin duties.
• Support internal and external customers & suppliers.
• Action and support all administrative queries.
• Ensure the company operates on a financially sound basis.

• Know, understand, and incorporate the Adams objective, ensure our service consistently exceeds customer & supplier expectations.
• Maintain an up to date working knowledge of Adams operating procedures.
• Maintain positive workingrelationships with external customers/suppliers and all interworking departments and personnel.
• Respond promptly, professionally, and with appropriate detail to customer/supplier enquiries.
• Raise customer invoices daily and statements monthly.
• Process customers credit card payments and enter the details onto the customer's account promptly and precisely.
• Assist with cash posting, credit control, daily bank recs & raising credit notes
• Investigate and attempt to resolve customer/supplier issues in alignment with established company policies, procedures, and work instructions.

• Monitored by Daily Metrics

• Relevant qualifications in Math's & English
• Basic knowledge of Customer Service experience required (within the aerospace industry is preferred but not essential)
• Demonstrated ability to perform root cause analysis and conduct research to resolve basic customer issues accurately and efficiently.

• Proven ability to work well within a team environment to produce positive results.
• Good verbal & written communication skills
• Maintain excellent organizational and timemanagement skills, with strong followthrough and perseverance to handle multiple tasks simultaneously.
• Maintain basic competency working with integrated data systems including Outlook and intermediate to advanced Word and Excel (i.e., spreadsheets, formulas, importing and exporting of files, as applicable) as required.
• Maintain clear and accurate data entry, documentation, and reporting skills, as required.
• Ability to be detailed oriented and perform indepth account research, if required
• The description provided above is not intended to be an exhaustive list of all job duties, responsibilities, and requirements. Duties, responsibilities, and requirements may change over time and according to business need. This is not a contract, expressed or implied._

• Bereavement leave
• Company pension
• Cycle to work scheme
• Free parking
• Onsite parking
• Private medical insurance
• Sick pay

• Monday to Friday