Team Coordinator - Newport, United Kingdom - Ogi

Ogi

Verified Company

Newport, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Joining Ogi is a unique opportunity to work within an innovative Welsh business and one of the fastest-growing companies in Wales.

For many years, we've been providing mainstream internet and IT services as Spectrum Internet and Net Support UK.

We rebranded to Ogi to represent our dedication to Welsh communities and received a significant multi-million-pound investment to deliver a large-scale and ambitious rollout of full fibre internet across South Wales.

We're looking for a Coordinator / Schedulerto join our Service Operations Team and be responsible for the allocation of workstreams to our Engineers across South Wales.

About you

In the role, you will work closely with the wider Ogi team to ensure we deliver a first-class service to our customers while supporting the Service Operations team on a day-to-day basis.

As part of a small team, you will be actively allocating workstreams and jobs to engineers, taking into consideration location, capabilities, productivity and customer needs.

We're looking for super-organised and personable people.

Ideally, you should have some experience working in a similar role and though it's a plus, we're not necessarily looking for someone who worked in telecommunications.

You could be coming from a customer service role, an engineering background or something more focused on administration and support.

There are several opportunities for you to develop and make your mark in this position, and you will receive complete training on all of our internal systems and procedures.

In this role you will be in regular contact with our Engineers during the installation phase as well as be responsible for maximizing productivity so should have excellent communication and problem-solving skills.

_Ideally, we're also looking for someone who has -_

Good time management skills
The ability to work as a team member, promote team spirit and share ideas
Proficient in using Microsoft products such as Word & Excel as well as any experience with Dynamics 365 (this is not essential as full training will be provided)
Ability to prioritise workloads and plan properly.

What you'll be doing

Based out of Newport we offer a hybris approach as you work with teams across the business to help solve issues and make sure things are kept moving.

If you've worked in a similar type of role, you'll know how varied it is, and responsibilities day to day will include
Allocation of jobs to teams through an In-House system
Work planning in line with SLAs
Ensuring customers are updated to confirm visits are taking place and are kept up to date at all times with the progress of the job.
Review reports provided on a daily/weekly basis to ensure compliance is met
Keep all jobs updated & inform the Team Managers of any possible issues.
Support other team members & departments as and when required
Ensure that defined processes are adhered to at all times
Support the Head of Operations with additional admin duties

Next Steps?
Please get in touch for a confidential chat, or to see the full job description.

If you don't consider yourself as ticking all the requirements but you think you'd be a good fit for us, feel free to message for a chat too.

Salary:
£24,500.00-£25,000.00 per year

Benefits: