Emergency Department Administrator - London, United Kingdom - University College London Hospitals NHS Foundation Trust

University College London Hospitals NHS Foundation Trust

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

To work as part of the administrative team under the supervision of the ED Reception Manager/Team Leader, and performs the following functions:

To work as part of the Emergency Department multi-disciplinary team, providing a 24 hour Reception and administrative service including booking patients into the Department and dealing with GP/external queries
To ensure that accurate data entry onto the Electronic Patient Records, is completed in a timely manner. To comply and take necessary actions to maintain National and local targets
Act as a source of advice, information and support in order to promote and ensure the provision of a positive patient experience.

Key Working Relationships

Emergency Services Management Team
ED Reception Administrative Team
ED Nursing team including Senior Nurse and Matron
ED Medical Team including Consultants, Clinical Lead & Clinical Director
External relationships with members of the public and external agencies

Communication

Communicate clearly, effectively and appropriately with the multidisciplinary team, patients and their family/visitors/carers.
Respond appropriately to queries, take phone messages and pass on written and verbal information to patients,
Provide relevant information to patients, family/visitors/carers and colleagues,
Analysing problems and finding solutions as well as using judgment to know when to pass the caller on to a member of the clinical team.
Complete documentation accurately and contribute to reports of patients' activity and progress,
Accept constructive feedback from colleagues,
Give constructive feedback on patient care and activities to relevant healthcare professionals,
Participate in discussions departmental service improvement and quality control
Maintain patient confidentiality.
Maintain professional boundaries and working relationships with patients and colleagues.

UCH was built in 2005 and the Emergency Department is currently undergoing a £12m rebuild which will not only see the capacity increase but will make the department one of the most modern and fit for purpose in London.

We have state-of-the-art facilities in a modern environment to treat minor injury patients, majors, resuscitation and a dedicated area for paediatrics, gynaecology, and psychiatric patients.

We currently have exciting positions for dynamic individuals to join our administrative team working in the Emergency Department which is an extremely busy, diverse and fast moving environment.

Applicants must demonstrate:

- excellent customer service skills
- have proven experience of working in a busy customer facing role
- proven administrative experience and excellent I.T. skills
- must be flexible with working hours as there is a requirement to cover various shift patterns including weekend working and bank holiday working

In return, we can offer excellent training and development opportunities as well as a friendly, supportive and rewarding working environment.

Personal and People Development

Understand own level of responsibility and accountability in relation to team structure.
Identify own learning needs and produce a personal development plan in conjunction with line manager.
Reflect on and analyse workplace experiences in order to develop own skills/abilities.
Coordinate the induction and ongoing development of junior clerical and support staff.
Participate in annual staff appraisal, staff development and inservice training activities in line with the Knowledge and Skills Framework.
Attend Trust/local orientation programmes, mandatory training sessions and annual updates.
Take part in reflection and appropriate learning from practice, in order to maintain and develop competence and performance.

Health, Safety and Security

Assist in maintaining a safe working environment.
Report any issues at work that may put health, safety and security of staff, patients and visitors at risk.
Work within own personal/professional limitations and seek help of others to maintain safe practice.

Service Improvement and policy development

Maintain adequate levels of stock, equipment and materials and facilitate the efficient, effective use of resources; report when availability falls below an acceptable standard or level.
Show initiative in finding innovative solutions to problems, identifying bottlenecks and potential threats to service delivery.
Comply with Trust/local policies and procedures.
Identify improved ways of working and propose changes to practices, procedures and processes in own area of work.

Quality

Promote an environment and team dynamic that facilitates smooth running of the department.
Ensure a welcoming and caring approach to patients and their family/visitors/carers.
Ensure team members maintain required standard of care.

Equality and Diversity