Group Service Customer Experience Specialist - Eastleigh, United Kingdom - Hendy Group

Hendy Group
Hendy Group
Verified Company
Eastleigh, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Group Service Customer Experience Specialist:


  • Eastleigh
22/07/202
  • Group Service Customer Experience Specialist
The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.

Job details


Salary
Competitive salary dependant on experience


Contractual hours
40


Basis
Full Time


Region
Hampshire


Date posted
22/01/2024


Job reference
HG011911V0

Job description

Are you looking for a new career within the Automotive Industry where you can be creative and learn from experienced industry mentors?

  • A fantastic career progression opportunity has become available for a Group Service Customer Experience Specialist to join Team Hendy. You will be supporting the improvement in delivery of our worldclass, industryleading Hendy customer experience.

Frequent travel across our sites will be required for this role so a full UK driving license is essential.

The Opportunity:


  • As a Group Service Customer Experience Specialist, you will be accountable for:
  • Reading customer experience surveys, interpreting information and data;
  • Stay up to date with current customer experience in the automotive industry;
  • Identify opportunities to enhance the customer experience;
  • Help to build a customer led service culture by monitoring and evaluating data, information and customer feedback;
  • Operate as a visible ambassador for the Group;
  • Foster a culture of service excellence, role modelling Hendy values and coaching customerfacing teams to deliver a positive colleague experience.

The Rewards:


  • As well as a competitive salary, we offer a structured career with the opportunity for personal development and training within our rewarding environment.

In addition, you can expect the following benefits:

  • Bespoke induction and learning programme and comprehensive ongoing training throughout your career;
  • Access to car benefit scheme from day one;
  • Enhanced family leave benefit;
  • Life Insurance;
  • Bupa Healthcare Cash Plan for you and your family;
  • Opportunity to join the company pension scheme;
  • 23 days holiday (plus bank holidays), increasing with length of service;
  • Discounts on new vehicle, used vehicle, service and parts purchases;
  • Various perks and discounts with high street and online retailers and services.

About You:


  • A strong drive to work towards your own development.
  • Strong interpersonal, influencing and negotiation skills.
  • Exceptional organisational and time management skills.
  • Experience in customer service/experience roles would be advantageous.
  • Educated to degree level (2:1 or above) is also desirable
    but not essential
:


  • Full UK driving license.

The Company:


  • Hendy Group is a familyrun business with over 80 sites along the South Coast, from Eastbourne to Exeter. At Hendy, we aim to deliver a premium experience as we have done for more than 160 years, all in an effort to achieve our vision of delivering 100% customer and colleague satisfaction; our forwardthinking, progressive outlook perfectly complements our values, with honesty, quality, care and customer service at the heart of the company, as they have been since 185
  • If you possess the necessary experience and skills and would like to be part of Hendy Group's success, select
  • Group Service Customer Experience Specialist
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