Income Officer - London, United Kingdom - MMP Consultancy

MMP Consultancy

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

MMP Consultancy are looking to recruit an Income Officer to work with a fantastic employer based in London.

Responsibilities:

Maximise rental income for the organisation but ensuring the key principles of customer care are adhered to and the needs of vulnerable tenants are met.

Work with tenants from sign up to prevent debt from occurring.
Negotiate realistic repayment agreements taking into account financial circumstance.
Give advice on rent payment options.
Understand and make referrals to the welfare benefits team.
Work effectively with external partners.
Assist tenants with support needs to access services to enable tenancy sustainment.
Liaise effectively with local authority housing benefit and homelessness services.

Skills Required:
Numerate and literate to a minimum GCSE or equivalent standard.
Understanding of customer care and quality issues
Knowledge of relevant housing legislation
Experience of reducing arrears through regular monitoring and negotiation.
Familiar with high level arrears cases including building court cases and attending court