Contact Centre Advisor - Lichfield, United Kingdom - Arbury Motor Group
Description
Contact Centre Advisor
Arbury Motor Group is a West Midlands multi award winning dealer group, currently representing Cupra, Fiat, Nissan, Skoda, SEAT and Peugeot brands.
If you are looking for an exciting, rewarding and fulfilling long term career whilst working for a very well respected independent dealer group in the West Midlands then this could be the job for you.
What we're looking for
The Contact Centre Operative role is one of the busiest and important roles in our Dealerships.
You will be the first contact when speaking to the customer and booking their car in for Service/Repair, you must have good listening skills with our valued customers over the telephone also ensuring our Customer Satisfaction levels are outstanding.
Therefore, we are looking for an exceptional individual with excellent inter-personal skills as well as time management and organisational skills to ensure the efficient booking and servicing of customer vehicles.
You will be enthusiastic and a great team player with excellent communication skills and the ability to sell additional products and services to our customers.
This role allows you to work from home 3 days per week upon completion of your training period.This role would particularly suit someone with previous Service Advisor experience
Excellent Customer Services skills.
Excellent communication skills at all levels
Good MS office skills with the ability to talk and type
Customer focused
Computer literate
Experience in a contact centre/call centre is desirable but not essential
Ability to smile over the telephone
If you are genuinely interested in joining our company and can demonstrate the above we would be very interested to hear from you.
This role is Monday - Friday, with Saturday working on a rota basis, upon completion of your training period you will be have the opportunity to work from home three days per week.
Salary:
From £11.44 per hour
Benefits:
- Company pension
- Free parking
- Onsite parking
- Work from home
Schedule:
- Day shift
Supplemental pay types:
- Bonus scheme
- Commission pay
- Performance bonus
Experience:
- customer service: 1 year (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location:
In person
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