Voids Manager - Craven Arms, United Kingdom - Connexus

Connexus

Verified Company

Craven Arms, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Voids Manager (Repairs and Maintenance)

Shropshire, Craven Arms plus travel(Hybrid Working)

£45,885.00 per annum

Permanent, Full Time

This role has been identified as suitable for Hybrid Working which will be a combination of home working and working from our offices with Head office at Craven Arms and travel to other offices as required.

Are you an inspirational leader who is passionate about delivering excellent repairs and maintenance services in our empty properties to make them a new home for our customers?

This is a great time to get involved and make a positive change at Connexus, as our Repairs and Maintenance Team is undergoing transformation.

At the heart of what we do is delivering Good Quality Affordable Homes for All of our Customers.

This is a new role which presents exciting and significant opportunities to help shape and develop our established Voids Delivery Team.

Provide direction and leadership to the operational delivery teams for voids maintenance, taking responsibility for the delivery of excellent operational performance.
Manage both directly employed and subcontracted resources, ensuring they deliver costeffective, highquality customer focussed outputs, from conception to completion.
To ensure that Connexus delivers a high quality, timely and costeffective void management service.
Turn our void properties around in a timely manner to minimise void loss.
Utilising customers, to consult on works carried out, demonstrating Connexus commitment to listening to the voice of the customer.
Ensuring the effective procurement and contract management of outsourced repairs to void properties and making best use of both inhouse and external contractor delivery.

The Voids Manager will be absolutely instrumental in helping Connexus turn empty properties into new homes for our customers.

To be successful in this role you must have:

Previous experience of voids management within a repairs and maintenance context, transformation of processes and delivering projects in a customer focussed way also in a social housing setting is a must.
Experience of delivering exceptional customer service.
Good project management is key to successful outcomes this enables us to measure success against a set of KPIS and deliver value for money with robust budget tracking.
Be a highly motivated individual with a drive for achieving excellence who wants to be part of something great.
The ability to develop and drive through effective strategies, policies and processes which deliver Connexus high levels of customer satisfaction with their new home.
A strong track record in delivering void works through a mix of inhouse workforce and external contractors is a must, experience of leading customer engagement, service transformation and optimising technology to drive value, is key for this role.
Due to the nature of the role a full driving licence and access to a vehicle is required.

In return we will offer:

Up to 30 days Annual Leave + Statutory bank holidays, with the ability to buy or sell leave
Noncontributory Healthcare Cash plan
Generous Pension Scheme
Continuous learning and development opportunities
Enhanced Maternity and Paternity Pay

Interview Date: 10th February 2023

Connexus is a community focused housing group which aims to deliver high quality homes and services across Shropshire and Herefordshire.

The work our teams do is varied, and no two days are the same.

We provide an excellent offer for colleagues which includes flexible working options combined with some fantastic benefits.

We're here to support colleagues at every step of the way with training and development opportunities, helping you make the most ofyour career.

If you want to work with like-minded people and would like to make a difference to the lives of our customers, Connexus could be the right fit for you.

Connexus is committed to safeguarding and ensuring the welfare of children, young people and vulnerable adults and expects all our colleagues to share this commitment.

The suitability of all prospective employees or volunteers will be assessed during therecruitment process in line with this commitment.