Customer Care Executive - London, United Kingdom - Iglu

Iglu

Verified Company

London, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We have an exciting opportunity for a Customer Care Executive to join our team here at Iglu. Working within the Customer Care department you will ensure that our high levels of customer service are maintained.

You will communicate with sales staff and suppliers to rectify any problems which may have arisen. Experience in a similar Customer Service role or in the Travel industry is preferable.

Key Responsibilities:

Effectively fulfilling the booking once the sale has been made
Resolving problems of customers on holiday
Calming and advising customers appropriately
Handling of customer complaints
Liaising with tour operators
Booking cancellations and transferring
Supporting customers via an online webchat system
Negotiating between our customers and operators
Completing additions and amendments to bookings
Logging notes of all communication
Ancillary Sales and seeking upselling opportunities
Crossselling clients to alternative holidays
Identifying and rectifying causes of problems
To undertake any other duties or projects as required by you line manager, appropriate to your role.

Skills and Experience:

Strong verbal and written communication skills
Strong understanding of our products
PC Literate knowledge of Word, Excel and Outlook
Basic knowledge of ABTA/ATOL regulations
Excellent time management skills
Ability to work under pressure and independently
Organisational skills are essential to this role
Ability to communicate effectively both internally and externally at all levels

Behavioral Role Fit:

Professional nature
Proactive & enthusiastic
Supportive
Team player

KPI'S:

PCA %

Why Join Iglu?

Iglu is the UK's largest specialist ski and cruise travel agency, we pride ourselves on our first-hand knowledge of the unique packages and holiday experiences we offer.

Hybrid and Remote working options
Discounted travel offers for family and friends
Gym discounts at all major chains across the UK
Mental Health and Wellbeing Support
Electric Vehicle Scheme
24/7 Online GP Service
Life Assurance for all
Help shape the culture of Iglu by getting involved in our Charity or Social Committee
Biannual Company Get Togethers