Customer Experience Maker Portsmouth - Shell Energy

Shell Energy

Verified Company

Portsmouth, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Service Advisors - Energy/Broadband

Portsmouth

Salary £21,850

5% bonus plus £350 recognition payment in March 2023

Are you ready to start your career with Shell Energy?

If you're someone who could provide amazing customer service to our energy and broadband customers, we'd love to hear from you.

Personality and outlook is more important to us than experience. We're looking for people who enjoy taking on new challenges and thrive under pressure.

Do you:

Like helping people?
Enjoy finding out how things work, and explaining to others?
Relish the chance to make decisions - and own them?
Appreciate being with people who can be themselves at work?

Here's what your job would look like

Imagine your best friend on the phone - and you have the opportunity to help them.

This is your chance to do that for all our customers, every day, supporting them to resolve their questions the very best way you know.

Whether your role supports energy or broadband customers, we have amazing technology in place to make sure you're able to deliver on the promises you make to your 'best friends'.

If you think this sounds exciting, keep reading. We've got lots to offer if you work for us.

What we give you:

Alongside hybrid working we offer:

Annual salary of £21,850 plus bonus and benefits
Employee recognition scheme
25 days' holiday plus the 8 bank holidays (increases to 26 days after two years' service)
BUPA Private Healthcare and Cash Plan
Pension scheme
Exclusive discounts from nearly 900 retailers
Company maternity/adoption package of 26 weeks' full pay, followed by 13 weeks' statutory pay for eligible employees
Two weeks' full paternity pay
Opportunities for further training and development

What else can we do for you?

Joining Shell Energy means building a career in which you can learn and grow every day. Our development framework helps you understand how you can grow within our business.

For the first six weeks, you'll come to our shiny new offices every day.

We'll take you through the scenarios where our frontline heroes advise, support and resolve customers' questions - and train you to use the systems that help you at every step.

Once you're up and running, you can work from our offices 2-3 days a week, or more if you'd prefer.

We'll also give you an enjoyable, welcoming experience as a valued player in the Shell Energy team.

A recent Glassdoor review from a new colleague said:
"I've recently joined Shell Energy and the number one thing that has struck me is how nice the people are."

A little more about you

You're the kind of person who'd get a buzz from helping a customer - yep, really. You have great communication skills and enjoy working in fast-paced, engaging environments.

If you have some previous experience working in a customer service and/or contact centre role, that's great - but don't worry if you haven't.

We'll take you through a great onboarding journey and development programme.

We're also looking for lovely people who can be their authentic selves every day at work. Being different makes us a diverse and innovative team - which makes it a great environment to work in

Start date is 20th February, we will be holding interviews in January 2023.

Our Core Values

What's in it for you:

Lifestyle

Exclusive Retail Discounts (from nearly 900 retailers)

25 days holiday (plus Bank Holidays) and Holiday Trading Scheme

Quarterly Team Socials

Employee Energy and Broadband Tariffs

Company wide bonus scheme

Well-being

Access to our Wellbeing centre to aid you with our four M's (Moving, Mind, Money and Munch)

Charity events to support our charity partner, including a paid day off each year to volunteer

BUPA Private Healthcare and Cash Plan

Cycle to Work Scheme

Development Opportunities

Mentoring Scheme

Apprenticeship Schemes

Development Portal to access development material

Family Friendly

Company maternity/adoption pay: 26 weeks full pay, followed by 13 weeks statutory pay for eligible employees.

Two weeks full paternity pay

Life Assurance

Pension Scheme

Find out more