Control Room and Out of Hours Operative - Maidstone, United Kingdom - Paramount Independent Property Services

Paramount Independent Property Services

Verified Company

Maidstone, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Who we are:

Paramount Independent Property Services is a growing organisation and a leading provider for delivering housing and property management services.

We pride ourselves on our impeccable support and service delivery to over 1,000 homeless households across Kent and Sussex and our assistance with supporting the ever-growing demands of local authorities.

Responsible for:

Job purpose:

An organised and confident individual is required to join this fast paced, innovative organisation, who are currently expanding and provide temporary accommodation on behalf of local councils in the southeast.

Duties:

Working in a multifunctional control room.
Receiving calls in a customer focused and polite manner, managing calls from our clients in respect to out of hours enquiries, including bookings, repairs, and antisocial behaviour incidents.
Communicate with staff in a professional manner.
Operation of Incident Management systems.
Operation of activation led CCTV systems, as well as normal operating and monitoring of all CCTV on cycles.
Provide real time control centre support to the business.
Liaise with emergency services, ensuring support is given to our staff, clients, and the emergency services.
Maintain call logs, incident reports and company specific reports.
Maintaining a clean office environment.
Building concierge support function, with some client facing customer service.
An understanding of confidentiality and data protection requirements.
Other duties necessary for the effective operation and positive reputation of the business.
Ability to maintain professional boundaries.
Report maintenance queries from residents to our Repairs Team.
Light cleaning and potential very light handyman maintenance of properties if required.
Ensure that various property problems are dealt with effectively and in appropriate timescales.

Duties in common with other members of the team:

To be a positive ambassador for Paramount Independent Property Services
To undertake any other reasonable duty that may be required from time to time

Person Specification:

Highly organised and a positive work ethic.
Ability to work well under pressure.
Good knowledge of excel, word and other computer packages.
Strong and effective verbal, written, and interpersonal communication skills.
Customer service focused.
Ability to maintain professional boundaries.
An understanding of confidentiality and data protection requirements.
Confident with client facing responsibilities.
Willingness to work flexibly where required.
You must pass a DBS check and be a UK citizen or free to work in the UK. Evidence of this will be requested.
You must hold a full clean driver's licence.

Company incentives and schemes:

28 days paid annual leave, including bank holidays.
Nest pension scheme.
Other benefits within package.

Benefits:

Employee Assistance Programme.
Long Service Annual Leave increase following 4 years employment with Paramount, you will receive an additional day for every succeeding year of employment (uncapped).
Additional day of annual leave for your birthday.
Increased full pay Paternity Cover 1 week.
Shopping Voucher (supermarket of your choice).
Referral fees for any properties referred to and signs up to Paramount services.
Gym membership/cinema pass following 5 years continued service.
Casual dress.
Company events.
Company pension.
Sick pay.

Schedule: