Customer Service Planning Coordinator - Ayr, United Kingdom - Everest 2020 Ltd

Everest 2020 Ltd

Verified Company

Ayr, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Service Planning Coordinator

Location:
Ayr

Contract:
Full Time 37.5 hours Permanent (M-F 1 Saturday in 6)

Salary:
£20,600 - £23,500 p/a

Everest is a leader in the Home Improvements sector, and we have an exciting opportunity available for a Customer Service Planning Coordinator to be based from, Ayr.

Everest's values are Innovation, Communication, Ownership and Networking. We are looking for people who share our passions and want to contribute to our continued success.

As the Customer Service Planning Coordinator, you will be working to deliver amazing customer service and support our Operations business area.

This is a full-time, permanent, position working on a flexible rota basis covering Monday to Friday, with one Saturday in six.

Everest values are Innovation, Communication, Ownership and Networking. We are looking for people who share our passions and want to contribute to our continued success.

As a Customer Service Planning Coordinator, you will work with our internal departments; scheduling appointments and planning diaries, ensuring our customers are given the best service possible.

What the role will involve:

Scheduling and coordination of field staff appointments within our customers homes
Supporting customers at all stages of their home improvements, being their main point of contact and keeping them updated of any appointments and progress of their order.
Managing field staff diaries, booking appointments efficiently and effectively.
Delivering exceptional standards of customer service consistent with our brand.
Coordinating all internal and external resources to achieve successful completion by identifying challenges and suggesting solutions.

What we are looking for:

Coordination, Scheduling, or Planning experience, which could have been gained from a range of different sectors including hospitality, retail, utilities, construction or similar.
Someone who always puts the customer first
Excellent communication skills, both written and verbal.
A team player who also can use their initiative and manage own workload.
Effectively work under pressure and achieve results.
Be a problem solver, taking quick and effective decisions.
Great multitasking ability, to manage multiple diaries and meet customer needs.

What we can offer:

25 days A/L plus BHL
Fantastic training programme.
Potential career development opportunities.
Flexibility to work from home for some of the week
Friendly and supportive team
Employer Assistance Programme
Staff discounts available

We are an equal opportunities business and do not discriminate on the grounds of Protected Characteristics as defined under the Equality Act and other relevant UK legislation.