Housing Management Operative - Sandwell, United Kingdom - Lynx Employment Services Ltd
Description
We are recruiting on behalf of our client, who is looking to recruit a Housing Management Operative in the Sandwell area.
Duties of the role include:
- Managing a team of officers delivering frontline services to customers, ensuring the work is planned and delivered effectively
- Supporting continuous improvement initiatives to identify avoidable contact, resolving enquiries at first point of contact
- Supporting tenants to live/prosper in clean/safe neighbourhoods, prioritising those who require guidance and support
- Ensuring high performance by undertaking quality monitoring and performance reviews
- Responding to challenging/complex customer enquiries
- Any other relevant duties as required
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