Complaints Officer - London, United Kingdom - Finegreen Associates

Finegreen Associates
Finegreen Associates
Verified Company
London, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Job Details:


Sector:
Clinical Services & Governance-
Location: London-
Job Type: Interim-
Salary: £31.57 per hour-
Expiry Date: 23 March 2023-
Contact: Ria Healy


Contact Phone:


Duration: 6 MonthsFinegreen are currently recruiting a Complaints Officer to work for a large NHS organisation based in London.


This is an interim position for up to 6 months and will require 2 days per week on-site working with the rest remotely.

The hourly rate will be £31.57, working inside IR35 and through an umbrella solution company.

The post holder will support on a backlog of complaints, working within a team.


Key responsibilities will include:


  • Work as part as a team, managing a caseload of complaints;
  • Maintain an accurate and up to date system to ensure complaints are tracked and actioned appropriately;
  • Ensure complaints are acknowledged and responded to within the statutory time scales.
  • Must have experience working within the NHS/ a healthcare setting within Clinical Governance;
  • Experienced in managing complaints process from start to finish;
  • Able to work within a team and fast paced environment;
  • Proven ability to work under pressure and meet tight timescales.
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