Lounge Operations Executive - London, United Kingdom - Collinson

Collinson

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Collinson is a global loyalty and benefits company.

We use our expertise and products to craft customer experiences which enable some of the world's best known brands to acquire, engage and retain the most demanding and choice-rich customers.

In particular, our unique expertise and insight into high earning, frequent travellers allows us to create products and solutions for our clients that inspire greater customer engagement to drive more profitable relationships, enrich their travel experiences, protect what matters and assist in times of need.

While specialising in Financial Services, Travel and Retail, we also support clients in multiple sectors.

We have worked with over 90 airlines, 20 hotel groups and more than 600 financial institutions and banks, with clients including Accor Hotels, Air France KLM, American Express, British Airways, Cathay Pacific, Diners Club, Mandarin Oriental, Mastercard, Radisson Hotel Group, Sephora, Visa and Vhi.

We take our 30 years' experience working with these kinds of household names in over 170 countries, and help our clients to deliver the smarter experiences it takes to differentiate their propositions, and help them win deeper devotion with their customers.

Collinson is a privately-owned entrepreneurial business with 2,000 passionate people working in 20 locations worldwide.

Our solutions include Priority Pass, the world's best known airport experiences programme, while we are also the trusted partner behind many of the leading financial services, airline and hotel brand's reward programmes and loyalty initiatives.

Role Purpose:

We work with an extensive airport and rail lounge, eatery, sleep pods and spa network, which are continuously undergoing changes to their services in terms of working hours and services offered.

We are looking for someone who enjoys working with data who will assist with updating our back office systems to ensure that these entries are always up to date.

As several systems rely on the accuracy of these updates, an attentive eye for detail is essential.

While based in the UK in our London or Haywards Heath office, you will work with a global team with people hubs in Dallas, London and Hong Kong.

You will work with airport information from around the world and become a geography and airport expert.

In addition to this, you will also work closely with our website team which is is available in multiple languages

While no web development or design skills are necessary, it would be beneficial to have content management experience.

This role is to ensure that information regarding our partners (such as airport and rail lounges, eateries, sleep pods and spas) are always kept up to date.

Key Responsibilities:

Receive partner updates via our Salesforce interface, and update the information on our internal platforms
Perform quality check on the data integrity from an analytical perspective
Liaise with stakeholders to ensure that information is comprehensive and complete
Create new partner entries as per instruction from partnership management team
Perform checks on our customer platforms to ensure that data is updated correctly
Keep an accurate change log of all work conducted for governance and reporting purposes
Communicate changes to partners to relevant parties in the business

Knowledge and Experience required:

Essential:

A passion for accuracy, attention to detail and mastering processes
Experience in using data update systems
Minimum 2year experience in a similar professional role
Excellent knowledge of Microsoft 365 packages
Ability to work as a part of a global team
Positive attitude that brings energy to others.
Flexibility and resourcefulness in managing multiple priorities.

Desirable:

Jira and Salesforce experience
An understanding of website components, including SEO (search engine optimisation)
An interest in the travel industry and curiosity about the behindthescenes operations of airport lounges