Customer Service Coordinator - Whitstable, United Kingdom - Trapeze Recruitment Services Limited

Trapeze Recruitment Services Limited

Verified Company

Whitstable, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Company Profile

Working for a market leading manufacturing business with over 230 employees on site, they are poised for further growth and investment.

They are seeking to recruit a confident and professional Customer Service Coordinator who will help deliver unrivalledlevels of excellence.

Role Summary

The successful applicant will be an integral part of the team, dealing with all external and internal customer requests in a polite, efficient, and professional manner, whilst maintaining platinum customer service at all times.

They will be responsible forup selling, cross selling and generating leads for existing and new business and servicing customers to fulfil their requirements.

Full training will be given.

Role and Responsibilities

Establish and build strong customer relationships, in order to deliver excellent levels of customer service.
Using the systems and tools available, prepare all customer quotations whether direct/Resale/Export etc within set KPI's.
Proactive quote followup and negotiate where required.
Understand the commercial pricing structures.
Liaise with Commercial, Product Group Managers, Procurement and any other supporting departments, to build accurate pricing and lead times.
Processing customer orders within set KPI's.
Progressing orders through to shipment using the systems/tools and supporting departments to achieve this.
Proactive communication with the customer throughout the quotation and order life cycle.
Proactively review, investigate and escalate customer complaints where applicable.
Acquire technical product experience with a willingness to understand the product range.
Assisting with external sales requirements relating to Customer and ordering information.
Understanding customer markets and ensuring any market intelligence is passed to the relevant contacts.
Interfacing between customers and other functions within the organisation to provide service to new and existing customers, and makes relevant business decisions for Route to Market
Identifying new sales opportunities and acting on them accordingly or passing them to the relevant contact

Competencies, Skills and Experience

Customer focused with a drive to deliver excellence to our customers
Strong in organisation and prioritisation
Problem solver with the ability to think on your feet
Excellent telephone manner
GCSE or equivalent in English and Maths, Grade C or above
Experience building up new and existing relationships with both internal and external customers
PC literacy, including Microsoft Office (Word, Excel, Outlook)

Remuneration & Benefits