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Recruitment Delivery Manager Public Sector - London - Teleperformance Ltd
Description
Job Title : Recruitment Delivery Manager Public Sector (Gateshead or Manchester based)
Department : Recruitment
Travel Required : Occasional as required for role
Reports to : Director of Recruitment UK
Location : Gateshead or Manchester
Contract Type : Permanent
Job Summary / OverviewWe're looking for a results-driven Recruitment Delivery Manager to lead and optimise high volume recruitment delivery within our Public Sector operations. This role is central to ensuring recruitment excellence, managing a high-performing team, and collaborating with sourcing and operational leaders to deliver quality hires at scale. You'll be responsible for driving strategy, reducing dropouts and early attrition, and engaging in high-level conversations that shape the future of our talent delivery within your sector of the business. A key part of the role is developing and growing our Social Value recruitment strategy.
The role requires you to be on site a minimum of 3 days per week in either our Gateshead or Manchester site.
Key Responsibilities and Accountabilities(may perform other duties as requested not specifically addressed in this document)
People Leadership & Team ManagementLead, coach, and develop a team of recruiters and coordinators to meet volume hiring targets.Foster a culture of accountability, performance, and continuous improvement.Conduct regular performance reviews and support career development.
Recruitment Strategy & ExecutionOwn the end-to-end delivery of recruitment campaigns across multiple sites and functions.Collaborate with the Sourcing Manager, Director of Recruitment and your operational partners/Hiring managers to align candidate pipelines with business needs.Monitor recruitment KPIs and SLAs, ensuring timely and quality delivery.
Social Value RecruitingWork to develop relationships with key strategic social value partners building these out across our key locations as well as in some cases nationallyUse data and analytics in partnership with MI and the DWP operational team to provide a targeted approach, cultivating accountability with our partners driving growth and further successCreate partner agreements and hold monthly/quarterly reviews to breakdown the status of the relationship, agreement and drive improvements
Stakeholder EngagementPartner with DWP operational leaders to forecast hiring needs and tailor recruitment strategy.Act as a trusted advisor in workforce planning, talent trends, and market insights.Lead high-level conversations with senior DWP stakeholders to influence recruitment outcomes.
Quality & Attrition ManagementImplement strategies to improve candidate experience, reduce dropout, and minimise early 30/60/90 days attrition.Analyse data to identify trends and root causes of attrition, and take corrective action.Ensure quality of hire through robust assessment and selection processes. Ensuring this strategy allows you to meet not just the hiring need but the quality requirement on the campaign.
What You'll Bring – Essential criteriaProven experience managing high-volume recruitment in a BPO or similar fast-paced environment.Strong leadership and stakeholder management skills.Data-driven mindset with experience using key metrics to drive performance.Excellent communication and influencing skills at all levels.Passion for delivering quality hires and improving candidate outcomes.Passion for developing a solid Social Value strategy and building out sourcing strategies
What You'll GetA pivotal role in shaping recruitment delivery.Opportunities to innovate and lead strategic initiatives.A collaborative, high-energy culture focused on impact and excellence.Career progression.
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