Insurance Customer Service Advisor 26 Days Annual - Ashford, United Kingdom - Office Angels

Office Angels
Office Angels
Verified Company
Ashford, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

J ob Title:
Customer Service Advisor


Location:
Ashford


Salary:
£22k-£23k


Annual leave: 26 days plus Bank Holidays


Hours:
Monday-Friday, 9am-5pm


The company we're recruiting for are going through a period of expansion and as a result would like Office Angels to recruit a Customer Service Advisor to be based at their modern Ashford office.

The Office Manager would like to recruit a positive, enthusiasticand professional person to join their team of 10. You'll need to be a helpful and outgoing person who can get along with and support others. As a Customer Service Advisor you'll be the primary customer point of contact for the business taking in bound callsand meeting customers who "drop in" to the office, dealing with all manner of customer queries, policy changes and claims processing


As aCustomer Service Advisoryou rresponsib ilities will include:

  • Review and advise customers on insurance requirements
  • Identify and initiate crossselling opportunities/activities
  • Acquire and maintain knowledge of the insurance products and Product Licences
  • Administer client instructions to meet compliance standards including processing and dispatch of documentation within required time frames and quality standards
  • Deal with insurance claims within authority levels and in accordance with claims standards
  • Implement customer money collection to meet key financial requirements and the company credit control policy
  • To develop and sustain effective working relationships with customers and colleagues
  • To comply with all applicable sections of the General Insurance Compliance Manual, Claims Guide and local agency procedures
  • To perform other duties requested by your Line Manager

You'll be the perfect match for this client if you:

  • Previous Customer Service experience
  • Excellent organisation and time management skills
  • Ability to manage own workload
  • Good IT skills especially Microsoft Office Outlook, Work & Excel
  • Great communication skills and a good telephone manner
  • Willingness to learn new skills
  • Be able to problem solve and use own initiative whilst demonstrating attributes of honesty, integrity, due care, skill and diligence

Next steps:

Alternatively if you know someone who may be suitable for this role please share the details.

If you successfully refer a friend for the above role, you will receive a £100* voucher of your choice Terms apply*Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers.

Office Angels UK is an Equal Opportunities Employer.
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