Support Engineer - Bedford, England
2 weeks ago

Job summary
We are looking for an onsite Support Engineer to join our team in Milton Ernest,Bedford. This role would suit someone with a pre-existing 2nd line support skills set who would like to develop their onsite customer-facing skills.
Responsibilities
- Provide 2nd line technical support with hardware, software and networking issues
- Have end-to-end ownership of customer tickets, identifying the underlying issue and mangaing solution
- Guide users through step-by-step technical solutions, with the support of a wider technical team
- Manage and work to agreed SLAs to ensure that the right technical solutions are delivered in the right way
Job description
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