2nd Line Workplace Technical Lead - Guildford, United Kingdom - Allianz Technology

Allianz Technology

Verified Company

Guildford, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Allianz Technology provides the worldwide family of Allianz companies with in-house services in the fields of IT Infrastructure, Application Platforms and Business Services.

This role sits within the 2nd line team that supports day to day operation of IT Workplace Services to Allianz UK staff and the delivery of Centrally driven, Branch driven and Business driven IT initiatives.

Technically supporting the team ensuring their SNOW requests and incidents tickets are resolved in a timely manner, meeting quality standards and defined service level targets.
Perform root cause analysis to support continuous improvements in service delivery and customer experience for Workplace related incidents.
Ownership of handover from projects to BAU ensuring the correct support and documentation is in place.
Drive process improvements.
Support onsite activities aligned to the Workplace role including but not limited to IT deskside support, Tape Backup/Restore, IT Hardware maintenance and decommission of IT assets.
Support Group, Branch and key Business Project deliverables to enable smooth implementation by providing technical assistance.
Support compliance, regulatory and audit requirements as defined in the Allianz Code of Conduct and follow appropriate processes to report known or suspected violations.

Expected Technical Experience:

Microsoft Windows o/s (Windows 10) working knowledge of build, configuration and registry settings.
Desktop hardware architecture.
Active Directory basic administration, Group Policy
Appsense (Environment Manager & App Manager, basic policy fault finding expertise)
Understanding of virtualisation technology e.g. VMWare
Networks experience to include an understanding of LAN/WAN/vLAN and Wi-Fi technologies, DHCP, DNS/WINS, PXE and VPN/remote connectivity.
Telephony office based telephony services, VOIP, mobile device configuration, tethering and mobile peripherals.

Automation

Understanding of scripting technologies such as PowerShell, VB Scripting and batch Files.
Security disk encryption using bit locker, removable media encryption using bit locker to go, elevation, NTFS permissions and shared folder security.
Computer peripherals including but not limited to printers (including MFD's), display screens, docking stations, port replicators, cameras and scanners.
Excellent working Knowledge of Service Now IT Service Management (ITSM) software, especially Requests and Incidents.

At the core of the Group's strength lies digitalization and its promise of growth opportunities through a 'digital by

default' strategy. Allianz Technology SE is the principal driver behind transforming Allianz into a digital group - a

quest to which nearly 7,500 Allianz Technology SE employees around the globe have committed themselves.

Allianz Technology SE equips the Group with the most cutting edge digital solutions in the industry, bringing Allianz

to the fingertips of its customers. At Allianz Technology SE, innovation is more than a buzzword; it is the business of

the day, every day.

other characteristics such as gender, ethnic background, origin or any disability.

Job Level:

Professional

Location:

Guildford, ENG, GB, GU1 1DB
Available until:24/02/2023

Area of Expertise:

IT & Tech Engineering

Unit:

Allianz Technology

Employing Entity:

Allianz Technology SE UK Branch

Job Type:

Full-Time

Remote Job:

Hybrid working

Employment Type:

Permanent

ID:

22011