Sales Administrator - Manchester, United Kingdom - Countrywide Freight

Countrywide Freight

Verified Company

Manchester, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Sales Administrator

Date:
August 2023

Reports to:
Group Sales Director

Location:
Flexible (GB) with a preference for a commutable distance from Manchester M17 or Melton Mowbray LE14

Salary:
£24-26k p.a.

Hours:
Monday to Friday 37.5 hours between , times to be agreed

PURPOSE OF THE JOB

To provide administrative and service-based support to customers and to the sales team, ensuring a high level of customer satisfaction.

KEY ACCOUNTABILITIES

1.
New customers

Liaise with CWF Accounts and IT to ensure new account setup is completed in a timely and accurate manner.
Conduct CWF portal training for new customers and ensure they are equipped with all necessary contact details.
Enter and oversee bookings for
new customers where portal cannot be used, ensuring that their early experience with CWF is positive and professional. Liaise with CWF depot customs and traffic teams in order to do so.

2.
Post-Sales activity

Liaise with customer and CWF customs teams to obtain all necessary and accurate information required for customs process, e.g. Commercial Invoice, Direct Representation Form.
Liaise with depots and partners to respond swiftly and professionally to customer delivery status and POD requests.
Working with the Business Development Managers/Executives, produce KPI reports for key customers.
Handle any claims for loss/damage submitted by customers.

3.
General Support

Act as the first point of contact for customer postsales queries, resolving or redirecting them as required.
Provide general administrative support to the Group Sales Director and to other CWF personnel when required, e.g. updating pricing records, obtaining data.
Become knowledgeable about the sales and high level customs processes within CWF in order to provide support and holiday cover within the sales team as required.
Carry out projectbased tasks as required, e.g. data cleansing for CRM system, sending mailshots and conducting call campaigns to communicate information to customers or to encourage adherence to CWF processes (e.g. increasing portal usage uptake).

PERFORMANCE INDICATORS

Customer satisfaction (within period where customer service is offered by sales)
Query resolution speed
Data accuracy

KNOWLEDGE / SKILLS / EXPERIENCE

A minimum of 2 years' experience in a similar role within a B2B environment.
Transport/Logistics/Customs experience is desirable but by no means essential.
A "cando" attitude and ability to work within a team both in person and remotely.
Excellent verbal and written communication skills.
High level of attention to detail.
Enthusiasm and an appetite to develop within a business.

COMPETENCIES