Trainee Ppm and Remedials Sales Support - Gillingham, United Kingdom - Senseco Systems

Senseco Systems

Verified Company

Gillingham, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

**Job Description

Job Title:
Trainee Remedials and Maintenance Sales Support

Department:
Service
Reporting to:Service Operations Manager

Location:
Gillingham, Kent
Hours of Work:8.30am - 5.00pm

Job Description Created:
November 2023

**Purpose of the Role: Senseco Systems Ltd has an excellent opportunity to employ a Trainee Remedials and Maintenance Sales Support. This
role with assist in the support and delivery of customer proposals in relation to new PPM contracts and remedial
repairs.

**Key Responsibilities (but not limited to): Reporting to the Service Operations Manager mainly your duties will be varied and will include, but not be

limited to the following:

Working closely with the Remedials Estimator and the Maintenance BDMs to provide accurate proposals to

our clients.

Research and prepare quotations for maintenance contract enquiries.
Update and monitor the sales enquiry tracker.
Work in conjunction when required to also provide support in remedial repair works quotations identified

from service enquiries.

Following company standards and procedures when analyzing and providing estimations
Identifying where additional information is required, contacting parties, or arranging a visit to gather

additional information.

Produce professional quotations always using the company standard format and costing tools.
Ensuring that quotations are completed within the set KPI's.
Prompt and accurate response to internal/ external enquiries to prevent them from escalating into

complaints, escalating to the Management Team where appropriate.

Follow up with clients when quotations are submitted to ensure they understand the importance of the work

being carried out and secure orders to meet set targets.

Undertake general administration duties relevant to your position including data entry and responding to
Be professional and customerfocused at all times.
Be prepared to provide assistance to the Service Team when required.

This list is not exhaustive and further requirements may be requested by Senior Management from time to
time.

**Information Gathering
**- Review all correspondence to collate the correct level of information to enable the creation of a proposals.

Learn to utilise SimPro to support the role.

**Quotations
**- Deal with incoming enquiries and extract relevant information to maintenance contract quotations and when

required remedial repair quotations.

Produce professional quotations using the company standard format and costing tools whilst having the

commercial knowledge to successfully secure contracts at appropriate margins.
**Reporting

Assist the team in the preparation of weekly reports.
Prepare monthly reports and accurate forecasting in requested format.
Regularly update SimPro and ensure all data is stored in line with company policy.

**Team Role
**- Work and Collaborate with Team members with customer related tasks/knowledge and own personal

development.

Skills:

Driven and selfmotivated with the flexibility to suite the demands of the role.
Demonstrate an ability to learn and to understand matters of a financial nature.
Ability and desire to learn all aspects of the department and business.
Good understanding of PC software (Excel/Word/Outlook)
Good written, oral, and numerical skills. Excellent telephone manner
Excellent organizational skills, to deal with many client opportunities and requirements
Ability to work as a team member, but on own when required

Competencies:

Demonstrates Senseco customer service standards.
Provides polite, accurate and timely information in response to customer requests. Informs and educates

customer regarding available alternatives where they exist.

Treats customers with courtesy, sensitivity, and fairness.
Builds positive rapport.
Applies basic problemsolving skills.
Applies extra effort to satisfy customers' differing needs and meets commitments.
Have a cando attitude.
Strong Team Player.

Competency Level: 2