Customer Service Advisor - Malvern, United Kingdom - Keynetics Ltd

Keynetics Ltd

Verified Company

Malvern, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job description
Keynetics Ltd is recruiting an
'Customer Service Advisor' to assist with the daily activity required in the Operations Team.

Job Summary

This is a fantastic opportunity to join a rapidly expanding technology firm that is the global leader in key management and access control solutions.

The position would be ideal for someone who is customer focused and providing a positive customer experience.

The role

Helping customers with remote support of our products and reviewing their account activity
Following up on important calls to ensure that the query has been resolved.
Determine actions required based on established procedures.
Tracking and documenting actions taken.
Building rapport with customers to resolve issues and questions
Taking ownership of customer enquiries and responding to escalated customer issues
Experience in delivery of customer service.
Desire to help others.
Good team player.
Good analytical and problemsolving skills.
Excellent written and verbal communication skills.
Enjoys working in an office environment.

Benefits