Customer Success Support Manager - Leeds, United Kingdom - Search Consultancy

Search Consultancy
Search Consultancy
Verified Company
Leeds, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
Customer Success Support Manager
Leeds City Centre
Up to £35,000

Read on to learn more abut the role:

My client based in Leeds City Centre is looking for a Customer Success Support Manager to join their team to work for a rapidly growing fintech company.

The primary purpose of the role is managing their portfolio of partners and all of their customers. Thissupport will range from on-boarding to renewals.

You will be working side by side with customer success executives, supporting them with active partnerships through gathering customer and partner insight and relationship management.

You will be required todeliver partner training for on-boarding and training surrounding the companies products to ensure that partners are confident in using their products and services on behalf of their customers.

What's in it for you?

  • Base salary up to £35,000
  • 25 days of holiday + bank holidays increases by 1 day per year of service
  • Critical illness cover
  • Cycle to work scheme
  • Life assurance
  • Holiday buy and sell scheme
  • Retail vouchers
What will you be doing?

  • Working side by side with internal departments to ensure that new products, services and practices are effectively positioned with prospect organisations.
  • Renewal pipeline management
  • Responsible for ensuring that partner change plans are managed through liaising with departments within the company to make sure all change is a priority in correlation with value and customer benefit.
  • Have involvement in the creation of marketing and product solutions with the aim of exciting customers.
  • Reporting on the performance of the companies company success function
  • Ensure all change is signed off prior to any development taking place. This is crucial in making sure that all changes have gone through rigorous testing before they are rolled out to partners.
  • Ensure partners are fully up to date in regards to any new functionality, products, services and platform releases at all times.
  • Working closely with the finance team to ensure that all day to day processes are completed correctly and efficiently.
What are we looking for?

  • Experience working in a B2B environment
  • Strong interpersonal skills and Experience in building strong relationships with customers
  • Empathy for customers to tailor responses to their specific needs
  • Evidence of driving change successfully within your work.
  • Previous experience working within the travel industry (preferred)
  • Experience working with CRM systems
  • Proven stakeholder management across all levels
  • Previous experience in an insurance or fintech based role (desirable but not essential)
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